Adriana Figueroa

• High school diploma or equivalent.

• Ability to lift up to 49 pounds repeatedly, stand/walk for extended periods (up to 10-12 hours per shift), and perform physical tasks like pushing, pulling, bending, and reaching.

• Willingness to complete paid training on PIT operation, including pallet jacks and forklifts (no prior certification required, but experience is a plus).

• Basic computer skills for using handheld scanners and following on-screen prompts.

• Availability for flexible shifts, including nights, weekends, and overtime during peak seasons.

• Commitment to safety standards and ability to work in a team-oriented, fast-paced setting.

• Assist members with inquiries about benefits, including Over-the-Counter (OTC) items, enrollment, premium billing, and supplemental programs.

• Handle inbound and outbound calls, providing accurate information, processing requests (e.g., benefit updates or claims), and resolving issues efficiently.

• Identify and escalate member complaints, grievances, or complex issues according to client-specific procedures.

• Maintain detailed records of interactions in the company’s systems, ensuring data accuracy and compliance with healthcare regulations like HIPAA.

• Collaborate with internal teams (e.g., enrollment or billing departments) to resolve member needs and improve service delivery.

• Anticipate customer needs, demonstrate empathy, and actively identify opportunities to enhance the member experience.

• For bilingual roles, provide support in Spanish or other languages as needed to assist diverse member populations.

• Phone: (928) 248-3142

Unload incoming trucks, pallets, and boxes from suppliers, using equipment like robotic palletizers or manual tools to handle heavy loads safely.

• Receive and inspect shipments for accuracy, damage, or defects, verifying against purchase orders or packing slips.

• Scan, sort, and label items using handheld scanners and computer systems to log inventory into the warehouse management system.

• Prepare and move products to stowing areas or conveyor belts for further processing and storage in designated warehouse locations.

• Operate powered industrial trucks (PIT) such as electric pallet jacks or forklifts to transport goods around the dock and facility (training provided).

• Maintain a clean and organized receiving area, removing packaging waste and escalating any issues like discrepancies or quality concerns.

• Collaborate with team members, supervisors, and others.

Phone: (623) 734-1491

departments (e.g., stowing or quality control) to ensure smooth inbound operations.

• Adhere to safety protocols, including proper lifting techniques and use of personal protective equipment, in high-traffic dock areas.

• I supervised children which helped minimize injury's. Active supervision will also ensure that children's play time is enjoyable. I was amazed to see there reaction to small and big objects. This was a really rewarding job.