Emily Franko
Ennis,USA
Summary
Achieved enhanced operational efficiency by optimizing workflows and streamlining processes. Fostered collaboration among teams to adapt to dynamic requirements, resulting in consistent performance. Demonstrated strong organizational capabilities and a keen eye for detail in all tasks.
Overview
11
11
years of professional experience
Work History
Operations Assistant
Boyce Feed and Grain
Waxahachie, TX
10.2023 - Current
- Facilitated re-engagement strategies for lost customers in partnership with marketing department.
- Administered confidential files and records, ensuring accuracy and accessibility for efficient retrieval.
- Oversaw management of incoming calls and emails, ensuring prompt and professional responses to inquiries.
- Facilitated planning and execution of company events, overseeing logistics coordination and vendor management.
- Established and optimized electronic filing systems to enhance document organization and retrieval efficiency.
- Spearheaded collaboration with cross-functional teams to enhance interdepartmental workflow.
- Executed data entry tasks with precision to uphold database integrity.
Operations Admin
BHI Energy
Waxahachie, TX
01.2022 - 10.2023
- Input Time for employees and process payroll
- Update Daily rosters
- Expense reports
- Revenue tracking
- Compile back up documents for power services billing
- Out of pocket reimbursements
- Assist fleet with equipment tracking
- Assign job numbers
- Fill out credit apps
- Assist with hiring process and input all employees into system
- Assist with orientation
- Coordinated daily operations to ensure efficient workflow and adherence to safety protocols.
- Managed scheduling and logistics for team assignments and resource allocation.
- Streamlined communication between departments to enhance collaboration and resolve issues promptly.
- Developed and maintained operational documentation to support process consistency and training initiatives.
- Led training sessions for new employees, focusing on operational procedures and company standards.
- Oversaw inventory management processes, ensuring accurate tracking and optimal stock levels.
- Managed scheduling and resource allocation to optimize team performance and task completion.
- Oversaw project timelines, ensuring adherence to deadlines and quality standards.
AP/AR/Payroll
Advanced Construction
01.2019 - 01.2022
- Managed employee time input and executed payroll processing efficiently.
- Executed completion of ACH batches and wire transfers with precision.
- Assisted in processing pay deductions for child support. Supported compliance with legal requirements regarding child support payments. Facilitated communication between employees and relevant authorities regarding deductions.
- Processed and entered bills and receipts into QuickBooks system.
- Processed credit applications with attention to detail and accuracy.
- Processed customer invoices to ensure timely billing and payment collection.
- Compiled and analyzed accounts payable and receivable reports.
- Executed collection and deposit of payments for completed jobs.
- Executed comprehensive account reconciliation transactions, ensuring accuracy and compliance.
- Facilitated hiring process and integrated all new employees into the organization.
- Assisted with daily filing tasks to maintain organized records. Supported scanning and sorting of documents for efficient data management. Conducted data entry to ensure accurate information processing.
- Managed inbound call reception, response, and direction to appropriate departments.
Office Administrator
RPM Truck and Customs
06.2015 - 12.2018
- Oversaw detailed invoice tracking and reconciliation processes within QuickBooks.
- Directed payroll management processes to guarantee timely and accurate employee compensation.
- Managed accounts payable and receivable processes to guarantee timely financial transactions.
- Oversaw and directed inbound business calls from clients to enhance communication efficiency.
- Optimized office organization and management processes for enhanced efficiency.
- Spearheaded execution of new projects and tasks presented to the office daily.
Education
High school diploma - undefined
Waxahachie High School
01.2015
Skills
- Streamlined data entry processes to uphold information integrity
- Assisted customers with inquiries to improve satisfaction Supported resolution of product-related issues Communicated effectively between customers and service teams
- Assisted in validating charts for accuracy and compliance with standards Supported team members in identifying discrepancies and resolving issues Contributed to quality of data presentation
- Conducted in-depth data analysis to uncover trends and insights
- Utilized Microsoft applications to optimize productivity and streamline workflows
- Assisted with project coordination to meet deadlines and objectives Supported team members in reaching project goals Helped maintain project documentation and communication
- Assisted in maintaining financial records through QuickBooks Supported team members with data entry and reconciliation tasks Aided in the accuracy of accounts payable and receivable processes
- Assisted in tracking invoices for prompt processing Supported team members in keeping accurate financial transaction records Aided in resolving billing and payment discrepancies
- Directed general administration functions to enhance operational efficiency
- Assisted in managing customer accounts to promote timely payments Supported reconciliation of outstanding invoices to uphold accurate records Collaborated with team members to address discrepancies in accounts receivable
- Processed invoices and supported payment schedules to facilitate timely vendor payments Assisted with account reconciliation to uphold accurate financial records Collaborated with team members to address discrepancies and enhance workflow efficiency
- Oversaw account reconciliation processes to uphold financial accuracy and integrity
- Assisted in front desk operations to deliver quality customer service Helped visitors by responding to inquiries and guiding them to relevant departments Kept reception area organized to improve visitor satisfaction
Accomplishments
Life and Health Insurance license
Timeline
Operations Assistant
Boyce Feed and Grain
10.2023 - Current
Operations Admin
BHI Energy
01.2022 - 10.2023
AP/AR/Payroll
Advanced Construction
01.2019 - 01.2022
Office Administrator
RPM Truck and Customs
06.2015 - 12.2018
High school diploma - undefined
Waxahachie High School