Adriana Franco
Woodland Park,NJ
Summary
Driven Sales Representative with proven track record in customer service and team leadership. Demonstrates strong organizational skills and effective communication, driving team objectives and enhancing client satisfaction through proactive problem-solving and relationship management.
Overview
10
10
years of professional experience
Work History
Sales & Marketing Representative
NY Clark
Yonkers, New York
06.2025 - Current
- Attended regular training sessions to stay up-to-date on company policies and procedures.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Informed customers of promotions to increase sales productivity and volume.
- Built relationships with customers to promote long-term business growth.
Dispatcher
HeliFlite
Kearny, NJ
10.2024 - 03.2025
- Coordinated and scheduled helicopter flights.
- Organized shared drives and documents in the Microsoft Office Suite.
- Established strong working relationships with key stakeholders, such as airport authorities, and regulatory bodies.
- Ensured client satisfaction by proactively addressing issues and providing timely information updates.
- Provided exceptional customer service to VIP clients by arranging tailored flight experiences according to their preferences.
Sales Intern
TUMBAO
New York, New York
04.2024 - 06.2024
- Gained valuable experience working within the luxury retail industry.
- Hands-on experience with Shopify and Square POS systems.
- Organized shared drives and documents in Google Workspace.
Key Holder Supervisor
Hollister.Co
Wayne, NJ
01.2016 - 11.2020
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Facilitated sales meetings to communicate product knowledge and promotions.
- Created reports on sales trends, inventory levels, and financial data.
Education
Bachelor of Arts - Sociology
William Paterson University of New Jersey
Wayne, NJ05-2021
Bachelor of Arts - Criminal Justice
William Paterson University of New Jersey
Wayne, NJ05-2021
Skills
- Customer service
- Client satisfaction
- Team collaboration
- Written and verbal communication
- Problem solving
- Organization
- Multi-tasking and high-volume workloads
- Microsoft Office Suite
- Google Workspace
- Shopify and Square
- Fluent Spanish speaker
Timeline
Sales & Marketing Representative
NY Clark
06.2025 - Current
Dispatcher
HeliFlite
10.2024 - 03.2025
Sales Intern
TUMBAO
04.2024 - 06.2024
Key Holder Supervisor
Hollister.Co
01.2016 - 11.2020
Bachelor of Arts - Sociology
William Paterson University of New Jersey
Bachelor of Arts - Criminal Justice
William Paterson University of New Jersey
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