Adriana Garcia
El Paso,TX
Summary
Customer Service Representative with background in providing support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
Work History
Warehouse Customer Care
Kuehne + Nagel
El Paso, TX
05.2024 - Current
- Identified order discrepancies and damaged items and notified supervisor.
- Participated in physical inventories when required by counting parts, supplies, and equipment.
- Monitored merchandise received and shipped from facility in computer system.
- Prepared work orders, bills of lading or shipping orders to route materials.
Receptionist
Express auto credit
El Paso, TX
02.2022 - 05.2023
- Scheduled and confirmed appointments.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Processed payments and updated accounts to reflect balance changes.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Education
High School Diploma -
Tornillo High School
Tornillo07-2020
Skills
- Team building
- First call resolution
- Strong organization
- Reporting and analysis
- Data entry proficiency
- Time management
- Communication
- Digital skills
Languages
English
Professional
Spanish
Professional
Timeline
Warehouse Customer Care
Kuehne + Nagel
05.2024 - Current
Receptionist
Express auto credit
02.2022 - 05.2023
High School Diploma -
Tornillo High School