Adriana Gomez
Administrator Assistant
Oakland Park,FL
Summary
Diligent Human Resources professional focused on streamlining employee onboarding processes and enhancing operational efficiency. Proven track record in fostering a positive workplace culture and supporting recruitment initiatives while effectively utilizing conflict resolution and organizational skills to boost team productivity. Highly proficient in cultivating lasting relationships with key decision-makers, customers, and team members to advance company objectives. Prepared to leverage extensive training and experience to embrace new professional challenges and drive impactful results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HR Assistant (Contract)
America's Health Insurance Advisors
04.2024 - 08.2025
- Supervising our Sales agents while they’re on calls. Review applicants and set up interviews. Managing their contracting and setting up their DID, as well as completing payroll and updating quickbooks. Manage day to day operations.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Processed employee termination paperwork at direction of supervisory staff.
Scheduling Coordinator/Receptionist
Smiles by Dr Albert & Associates
11.2021 - 04.2024
- Greet and check in clients, present treatments and schedule appointments for patients. Check insurance policies, collect payments. Recalls including lab cases, Assist both manager and doctor on daily operations.
- Utilized advanced software tools like Excel, Dentrix, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
Customer Service Representative
Xtreme Action Park
01.2020 - 10.2020
- Greet customers once they walk in, direct them to register, and help them purchase their activities. Engaging with families and all different ages in a fun safe environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service/Dispatcher
Bug Off Exterminators, Inc
06.2019 - 10.2019
- Check the missed calls in the morning, making sure all my assigned technicians were on route or already at their location. Receiving nonstop phone calls on a multi-system phone and scheduling appointments. Reaching out to the techs, to assure them they received the job. Did weekly reports on certain locations. Kept everything in a calendar to do callbacks and followed up on customer and satisfaction.
- Enhanced customer satisfaction by efficiently managing and prioritizing service calls.
- Maximized resource utilization by skillfully assigning tasks based on technician capabilities and availability.
Customer Service Representative/Dispatch
Glass Doctor
04.2019 - 06.2019
- Working with customers, answering phone calls, filling paper work, coordinating and routing technicians, ordering parts. Opening and closing the store, working with multi-line phone system in a fast paced environment able to multitask.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Receptionist/Office Assistant
Cafe Collective
04.2019 - 04.2019
- Greet and announce visitors in a friendly manner. Answer incoming calls and direct to the proper person in a courteous manner, help organize aspects of meetings and events. Assist supervisors, keep a tidy and maintain the business center and community center clean. Assist with daily office and operational functions of the company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative
Forward Van Lines
12.2018 - 03.2019
- Attracts potential customers by answering service questions, suggesting information about other products and services. Process orders prepare correspondences and fulfill customer needs to ensure customer satisfaction.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Front Desk
YouFit Health Clubs
02.2018 - 10.2018
- Daily routine of checking in guest at the gym, going around doing clean sweeps so it can stay in a green environment. Selling hydration drink, memberships and you coach training in helping you to get to your goal. Giving tours of the gym and showing the extra amenities in the business. Worked in child care watching kids from 1 to 11 years old, playing activities with them teaching them new games and books.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Shift Lead Manager
Xtreme Action Park
01.2016 - 01.2018
- Managed 70+ employees with a team of six shift-managers daily. Open and close the facility, in charge of closing all registers and handle over several thousands of dollars. Familiar and skilled with Center Edge and SMS Timing. Assists in different departments with party planning, scheduling and sales. Facilitate and encourage employees to complete tasks. Was in charge of fraud transactions with the accounting staff. Also helped out HR department in picking out applications.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
HIGH SCHOOL DIPLOMA -
NORTHEAST HS
06.2016
Skills
- Administrative skills
- Office administration
- Payroll processing
- Maintaining files
- Microsoft office and docusign
- Scheduling
- Team player
- Human resources support
- Onboarding coordination
- Computer literacy
- Employee onboarding
- Payroll administration
- Recruitment
- Data entry
- Employee interviews
Certification
- Class D Security
- July 2023 to Current
Languages
Spanish
Native or Bilingual
Timeline
HR Assistant (Contract)
America's Health Insurance Advisors
04.2024 - 08.2025
Scheduling Coordinator/Receptionist
Smiles by Dr Albert & Associates
11.2021 - 04.2024
Customer Service Representative
Xtreme Action Park
01.2020 - 10.2020
Customer Service/Dispatcher
Bug Off Exterminators, Inc
06.2019 - 10.2019
Customer Service Representative/Dispatch
Glass Doctor
04.2019 - 06.2019
Receptionist/Office Assistant
Cafe Collective
04.2019 - 04.2019
Customer Service Representative
Forward Van Lines
12.2018 - 03.2019
Front Desk
YouFit Health Clubs
02.2018 - 10.2018
Shift Lead Manager
Xtreme Action Park
01.2016 - 01.2018
HIGH SCHOOL DIPLOMA -
NORTHEAST HS
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