Adriana Gonzalez
Sacramento,CA
Summary
Dynamic Area Sales Manager with a proven track record at Snap Finance, excelling in relationship building and strategic planning. Achieved consistent sales growth by enhancing team performance and fostering client loyalty. Skilled in business analytics and adept at delivering impactful sales presentations, driving significant customer retention and satisfaction.
Overview
15
15
years of professional experience
Work History
Area Sales Manager
Snap Finance
Sacramento, CA
01.2023 - Current
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Acquire new business partnerships through various prospecting methods such as, drop ins, creating my own leads, social media, mining, referrals, and online searches
- Establisstrong relationships with customers by providing solutions that meet their needs while maintaining probability goals
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targe
Account Executive
Fidelity National Title
Vallejo, CA
02.2015 - 01.2023
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities
- Streamlined account management processes for increased efficiency and improved client retention rates
- Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement
- Facilitated resolution of client issues by acting as liaison between customer service and technical teams
Program Technician
EDD/ State of California
Rancho Cordova, CA
06.2010 - 02.2014
- Responded to more difficult and technical incoming claimant calls using available automated system to profile accounts to collect balances due, negotiate payment arrangements, and provide general information to the claimant
- Updated summary judgments and abstract documents returned from the courts and county recorders office onto the single client database
- Processed detailed and technical forms
- Use skip tracing techniques to collect balances due
- Supported the enforcement of civil judgments, and other involuntarily civil actions, including observance of applicable laws, policies and procedures, which require detailed knowledge of the program
Education
High School Diploma -
Woodland High School
Woodland06-2005
Skills
- Relationship building
- Sales presentations
- Account monitoring
- Presentations and proposals
- Territory management
- Customer complaint resolution
- Time management
- Goal setting and achievement
- Customer service
- Account management
- Decision-making
- Business analytics
- Strategic planning
Timeline
Area Sales Manager
Snap Finance
01.2023 - Current
Account Executive
Fidelity National Title
02.2015 - 01.2023
Program Technician
EDD/ State of California
06.2010 - 02.2014
High School Diploma -
Woodland High School