Adriana Guerra
Las Cruces,NM
Summary
Ambitious and reliable customer service professional with expertise in various industries. Seeking a Customer Service Lead role to utilize exemplary interaction, problem resolution, and efficient leadership skills.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
The Home Depot Inc
Las Cruces, NM
02.2022 - Current
- Addressed customer questions and concerns regarding products and services.
- Recommended, selected, located, and obtained products to meet customer needs.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Resolved customer complaints in a professional manner.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Built and maintained productive relationships with associates.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Medical Records Clerk/ Records Management
Mountain View Regional Medical Center OB/ GYN Consultants
Las Cruces, USA
02.2020 - 11.2021
- Proven capability in creating and maintaining records
- Ensured timely provision of requested medical documentation
- Handled bulk patient information efficiently through systematic processes
- Managed electronic and manual file archival
- Undertook administrative responsibilities enhancing clinic efficiency
- Displayed professional demeanor during interactions with peers, patients, and community members.
- Successfully transcribed written data with accuracy
- Proficient in multiple computer programs including Microsoft Word, Google Sheets, and Excel
- Skilled in converting documents to electronic files with searchable capabilities
- Utilized conflict resolution skills successfully
- Maintained positive working relationship with fellow staff and management.
- Assisted in the development of policies and procedures related to the maintenance of accurate medical records.
- Contributed ideas at executive level meetings on ways to improve organizational effectiveness.
- Engaged in problem solving activities with all levels of staff when issues arose.
Customer Service/ Cashier
Natural Grocers
Las Cruces, USA
02.2018 - 03.2019
- Over a year's experience dedicated to enhancing customer satisfaction
- Handled cashier duties efficiently
- Mastered memorization of merchandise codes for effective ordering and charging
- Regularly organized merchandize using alpha-numeric system
- Facilitated successful customer interactions through clear communication
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
Education
High School Graduate -
Mayfield High School
Las Cruces, NM05.2017
Some College (No Degree) -
New Mexico State University
Las Cruces, NMSome College (No Degree) -
Benedictine University At Mesa
Mesa, AZSkills
- Strong Written and Oral Communication
- Proficient Typing Speed
- Skilled in Microsoft Software
- Effective Leadership Abilities
- Diligent Work Ethic
- Performs Well in High-Pressure Situations
References
References available upon request.
Timeline
Customer Service Cashier
The Home Depot Inc
02.2022 - Current
Medical Records Clerk/ Records Management
Mountain View Regional Medical Center OB/ GYN Consultants
02.2020 - 11.2021
Customer Service/ Cashier
Natural Grocers
02.2018 - 03.2019
High School Graduate -
Mayfield High School
Some College (No Degree) -
New Mexico State University
Some College (No Degree) -
Benedictine University At Mesa