Adriana Gutierrez
Help Desk Technician
Milton-Freewater,OR
Summary
Enthusiastic slot floor attendant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel within the Wildhorse Resort And Casino Company .
Overview
10
10
years of professional experience
Work History
Slot Floor Attendant
Wildhorse Resort and Casino
Pendleton , OR
04.2016 - Current
- Provide front line customer service to guest
- Handle and settle complaints of players
- Verify and pay off jackpots
- Reset slot machines after payoffs
- Make repairs or adjustments to slot machines or recommend removal of slot machines for repair
- Report hazards and enforce safety rules
- Responsible for paying out jackpots making change handling large amounts of money and balancing drawer
- Entering data into computer , explaining games and pay lines to guest .
- Delegated tasks to employees to enhance productivity and workflow.
Quality Assurance Tech
Smiths Frozen Foods
Weston , OR
07.2015 - 03.2016
- Ensure all product is met to customer specifications, Check quality and defects of food product
- Maintain a clean work area throughout the day
- Working with chemicals to check food product with good safety practices
- Using math skills to find out percentages of food quality
- Collecting food samples properly and storing properly
- Assuring all food quality meets safety food standards , grading food product to ensure quality
- Reporting any defects/problems as soon as possible to management
- Evaluated samples against standards by completing measurements, visual inspections and other established tests.
- Record data and enter data on an iPad .
Cashier
McDonald's
Milton Freewater , OR
01.2014 - 08.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Customer Service Phone Representative
SYKES
Milton Freewater , OR
06.2012 - 02.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of cuwants.
- Documented and detailed calls and complaints using call center's CRM database.stomer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved concerns with products or services to help with retention and drive sales.
- Met customer call guidelines for service levels, handle time and productivity.
Education
GED -
Blue Mountain Community College
2011
Skills
- Critical Thinking
- Fast Learner
- People Person
- Bilingual
- Data Entry
- Typing
- Cash handling
- Customer service
- Phone Etiquette
- Guest Experiences
Languages
Spanish
Native or Bilingual
Timeline
Slot Floor Attendant
Wildhorse Resort and Casino
04.2016 - Current
Quality Assurance Tech
Smiths Frozen Foods
07.2015 - 03.2016
Cashier
McDonald's
01.2014 - 08.2015
Customer Service Phone Representative
SYKES
06.2012 - 02.2014
GED -
Blue Mountain Community College
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