Adriana Gutierrez
Oklahoma City,OK
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Store Manager
Banter by Piercing Pagoda
Springfield, MO
11.2024 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reduced controllable expenses by $75K through strong store performance and sustained operational performance.
- Trained and onboarded new store managers, supported new store openings and completed district-wide stretch assignments to support leadership development and operational consistency.
Assistant Store Manager
Banter by Piercing Pagoda
Oklahoma City, OK
07.2024 - 11.2024
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Interacted well with customers to build connections and nurture relationships.
Shift Supervisor
Starbucks
Oklahoma City, OK
07.2022 - 07.2024
- Trained and mentored new baristas on beverage preparation and company standards.
- Supervised daily operations, ensuring high-quality customer service and efficient workflow.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
Santa Fe South Charter HS
Oklahoma City, OK05.2022
Skills
- Customer Service
- Goals and Performance
- Multitasking and Organization
- Team Building and Leadership
- Training and Mentoring
- Problem Solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Manager
Banter by Piercing Pagoda
11.2024 - Current
Assistant Store Manager
Banter by Piercing Pagoda
07.2024 - 11.2024
Shift Supervisor
Starbucks
07.2022 - 07.2024
High School Diploma -
Santa Fe South Charter HS