Adriana Hernandez
Overview
6
6
years of professional experience
Work History
Manager
Air Conditioning
Hialeah, FL
08.2022 - 10.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Sales Associate
AT&T
Miami, FL
06.2019 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Associate
Sprint
12.2018 - 06.2019
- Greet incoming customers and provide immediate assistance
- Kept the showroom clean and maintained neat, orderly product displays
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Kept current on market and product trends to effectively answer customer questions
- Communicated information to customers about product quality, value and style
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Processed all sales transactions accurately and in a timely fashion.
Sales Associate
Cellular City
09.2017 - 10.2018
- Taking payments through cash, credit, and debit both online and in person
- Greet customers and maintain a clean store throughout the day
- Answer all incoming calls in a professional manner
- Greet incoming customers and provide immediate assistance
- Provide customer with suggestions in regards to what they are seeking through their purchase
- Keep inventory of items throughout the store and place orders when needed
- Multi-tasking with the phone lines and the customers in-store while ensuring a prompt response for all.
Sales Associate
Boost Mobile
09.2017 - 10.2018
- Greet incoming customers and provide immediate assistance
- Provide customer with suggestions in regards to what they are seeking through their purchase
- Keep inventory of items throughout the store and place orders when needed
- Provide excellent customer service through the phone and in-person
- Multi-tasking with the phone lines and the customers in-store while ensuring a prompt response for all.
Education
High School Diploma -
Hialeah Gardens High School
06.2016
Skills
- Can effectively communicate in English and Spanish, both written and verbal
- Friendly and open-minded; committed to customer satisfaction
- Passionate about learning new things and quick to learn them
- Able to get along well with co-workers and accept supervision
- Efficient with computers systems including Apple, Windows, Microsoft Office, etc
Timeline
Manager
Air Conditioning
08.2022 - 10.2023
Sales Associate
AT&T
06.2019 - 11.2019
Sales Associate
Sprint
12.2018 - 06.2019
Sales Associate
Cellular City
09.2017 - 10.2018
Sales Associate
Boost Mobile
09.2017 - 10.2018
High School Diploma -
Hialeah Gardens High School