Adriana Hernandez
Overview
6
6
years of professional experience
Work History
Manager
Air Conditioning
08.2022 - 10.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Sales Associate
AT&T
06.2019 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Associate
Sprint
12.2018 - 06.2019
- Greet incoming customers and provide immediate assistance
- Kept the showroom clean and maintained neat, orderly product displays
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Kept current on market and product trends to effectively answer customer questions
- Communicated information to customers about product quality, value and style
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Processed all sales transactions accurately and in a timely fashion.
Sales Associate
Cellular City
09.2017 - 10.2018
- Taking payments through cash, credit, and debit both online and in person
- Greet customers and maintain a clean store throughout the day
- Answer all incoming calls in a professional manner
- Greet incoming customers and provide immediate assistance
- Provide customer with suggestions in regards to what they are seeking through their purchase
- Keep inventory of items throughout the store and place orders when needed
- Multi-tasking with the phone lines and the customers in-store while ensuring a prompt response for all.
Sales Associate
Boost Mobile
09.2017 - 10.2018
- Greet incoming customers and provide immediate assistance
- Provide customer with suggestions in regards to what they are seeking through their purchase
- Keep inventory of items throughout the store and place orders when needed
- Provide excellent customer service through the phone and in-person
- Multi-tasking with the phone lines and the customers in-store while ensuring a prompt response for all.
Education
High School Diploma -
Hialeah Gardens High School
06.2016
Skills
- Can effectively communicate in English and Spanish, both written and verbal
- Friendly and open-minded; committed to customer satisfaction
- Passionate about learning new things and quick to learn them
- Able to get along well with co-workers and accept supervision
- Efficient with computers systems including Apple, Windows, Microsoft Office, etc
Timeline
Manager
Air Conditioning
08.2022 - 10.2023
Sales Associate
AT&T
06.2019 - 11.2019
Sales Associate
Sprint
12.2018 - 06.2019
Sales Associate
Cellular City
09.2017 - 10.2018
Sales Associate
Boost Mobile
09.2017 - 10.2018
High School Diploma -
Hialeah Gardens High School
Similar Profiles
Jorge MartinezJorge Martinez
Chas Roberts at Air ConditioningChas Roberts at Air Conditioning
Hugo VictoriaHugo Victoria
74 Degree's at Air Conditioning74 Degree's at Air Conditioning
Michael BarbeeMichael Barbee
HVAC Technician at Air Systems Heating & Air ConditioningHVAC Technician at Air Systems Heating & Air Conditioning
Christian PalmerChristian Palmer
Manager at Mr. T RestaurantManager at Mr. T Restaurant
Landon JaramilloLandon Jaramillo
Manager at Student Management Investment FundManager at Student Management Investment Fund