Thomas Hudson
Orange Park
Summary
Dynamic General Manager with a proven track record at Air Source America, excelling in operations management and team building. Spearheaded initiatives that drove year-over-year business growth while enhancing employee satisfaction. Expert in training and coaching, fostering a culture of accountability and continuous improvement. Skilled in budget management and performance analysis.
Overview
9
9
years of professional experience
Work History
General Manager
Air Source America DBA Buehler Air Conditioning
Jacksonville Beach, FL
04.2022 - 06.2025
- Supported daily operations by coordinating team schedules and resource allocation.
- Assisted in developing operational procedures to enhance workflow efficiency.
- Learned key performance indicators and contributed to data collection for reporting purposes.
- Engaged with team members to identify areas for process improvement and training needs.
- Led weekly leadership meetings.
- Conducted research on industry best practices to support management decision-making processes.
- Managed operating software (Service Titan, Housecall Pro, etc.)
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Operations Manager
Waychoff's Air Conditioning
Jacksonville, FL
12.2016 - 03.2022
- Streamlined scheduling processes to enhance operational efficiency across service teams.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated training programs for staff, improving service quality and customer satisfaction.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Overseen pricing and presentation of pricing to customers.
- Developed standard operating procedures to ensure compliance with industry regulations and safety standards.
- Oversaw daily operations, ensuring timely project completion and resource allocation aligned with objectives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Education
High School Diploma -
Middleburg High School
Middleburg, FL05-2009
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Training and coaching
- Training and development
Timeline
General Manager
Air Source America DBA Buehler Air Conditioning
04.2022 - 06.2025
Operations Manager
Waychoff's Air Conditioning
12.2016 - 03.2022
High School Diploma -
Middleburg High School