Adriana Hinojosa Hernandez

• Greet incoming guests professionally, provide friendly, knowledgeable assistance, and facilitate wellness while guests visit the facility.

Built and maintained strong relationships with portfolio of 15-20 customers. Consulted closely with customers to understand future goals and help with any current issues. Actively problem solved to find creative technical solutions for individual customer issues. Actively listened and provided customer feedback to Customer.io team to help improve customer experience.

Primarily responsible for providing white glove support to Professional level customers during their initial account setup and integration implementation. Wore many hats and was responsible for account provisioning, billing, designing project management boards, conducting check in calls, and answering all technical support tickets for onboarding customer.