Adriana lemus
new city,NY
Summary
Flexible, outgoing, quick to adapt, and working well with other staff and management. I have had experience in customer service and received positive feedback. Good at engaging with customers and meeting customer's needs. I have also obtained strong communication skills and resolving customer complaints. Along with meeting customer needs I've worked well with children and assisted with children's needs.
Overview
3
3
years of professional experience
Work History
Party Host, Cashier, Monitor
BOUNCE TRAMPOLINE SPORTS
Valley Cottage, NY
12.2021 - Current
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Helped customers with questions, problems and complaints in person and via telephone
- Stocked shelves and supplies and organized displays
- Developed positive customer relationships through friendly greetings and excellent service
- Decorated and set tables in accordance with party themes and age groups
- Planned parties according to customer specifications
- Educated guests on rules and policies to deliver safe, enjoyable experiences
- Led creative games and activities to engage and entertain guests during events
- Supervised children's activities, maintaining happiness, safety and well-being
- Monitored guests and enforced rules, maintaining safety for visitors and staff
- Directed guests to correct areas for eating, dancing, and other services
- Built and established positive relationships with patrons, team members and supervisors
- Set up promotional displays and equipment for special events and activities
- Oversaw maintenance and operation of trampolines, swings and rock climbing equipment, maintaining safety, cleanliness and operational efficiency
- Welcomed customers and helped determine their needs
- Answered questions about store policies and addressed customer concerns
- Worked closely with shift manager to solve problems and handle customer concerns
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Greeted customers entering store and responded promptly to customer needs
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well- stocked
Sales Associate
Bath & Body Works
West Nyack, NY
09.2023 - 02.2024
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
Education
High School Diploma -
Clarkstown South High School
West Nyack, NY06.2023
Some College (No Degree) - Psychology
Rockland Community College
Suffern, NYBachelor of Science - Communication Disorders
Mercy College
Dobbs Ferry, NYSkills
- Exceptional communication skills
- Quick learner
- Organizational skills
- Can work with others as well as unsupervised
- Can work well under pressure
- Adaptable learner
- Adapt to diverse groups
- Familiar with cash register operations
- Customer-oriented
- Active listening skills
- Special Events
- Table Setting Arrangements
- Providing Feedback
- Event Cleanup
- Guest Satisfaction
- Greeting and Seating
- Children's Activities Planning
- Safety Rules
- Party Management
- Customer Service
- Payment Processing
- Compassionate Care
- Safety Behaviors
- Product Sales
- Parent Communication
- fluent in Spanish
- Cultural Sensitivity
Accomplishments
- Earned a 3.5 gpa at Clarkstown south high school
- Completed a year at Rockland community college due to early admission program
- Received honor roll at Rockland community college
- Was a varsity volleyball athlete for 3 years and captain for 2
Languages
Spanish
Native/ Bilingual
References
References available upon request.
ADDITIONAL INFORMATION
Have participated in clubs in which I was actively contributing to volunteer work including the happy jack 5k and puptober fest. Have worked well with children and childcare.
Timeline
Sales Associate
Bath & Body Works
09.2023 - 02.2024
Party Host, Cashier, Monitor
BOUNCE TRAMPOLINE SPORTS
12.2021 - Current
High School Diploma -
Clarkstown South High School
Some College (No Degree) - Psychology
Rockland Community College
Bachelor of Science - Communication Disorders
Mercy College