Dependable ramp agent with proven skills in baggage handling, safety procedures, and team collaboration. Committed to facilitating smooth operations and enhancing team performance through effective training and problem-solving.
Overview
6
6
years of professional experience
Work History
Ramp Agent
Piedmont Airlines
Phoenix, AZ
05.2024 - Current
Operated ground support equipment to ensure timely aircraft departures.
Loaded and unloaded baggage efficiently while adhering to safety protocols.
Conducted routine inspections of ramp area for safety compliance and operational efficiency.
Work with team members to facilitate smooth aircraft turnarounds.
Assisted in training new ramp agents on standard operating procedures and safety practices.
Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
Service and Recovery
American Airlines
Tempe, AZ
04.2021 - 03.2024
Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
Trained new staff on service protocols and conflict resolution strategies to enhance team performance.
Collaborated with team members to ensure timely recovery of service disruptions, enhancing customer satisfaction.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Worked flexible hours across night, weekend, and holiday shifts.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Customer Service Representative
Bridgecrest
Mesa, AZ
12.2019 - 03.2021
Managed account updates and documentation, ensuring accuracy in customer records and transactions.
Collaborated with cross-functional teams to streamline processes, improving response times for service requests.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.