Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adriana Leyva

Mesa,AZ

Summary

Dependable ramp agent with proven skills in baggage handling, safety procedures, and team collaboration. Committed to facilitating smooth operations and enhancing team performance through effective training and problem-solving.

Overview

6
6
years of professional experience

Work History

Ramp Agent

Piedmont Airlines
Phoenix, AZ
05.2024 - Current
  • Operated ground support equipment to ensure timely aircraft departures.
  • Loaded and unloaded baggage efficiently while adhering to safety protocols.
  • Conducted routine inspections of ramp area for safety compliance and operational efficiency.
  • Work with team members to facilitate smooth aircraft turnarounds.
  • Assisted in training new ramp agents on standard operating procedures and safety practices.
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.

Service and Recovery

American Airlines
Tempe, AZ
04.2021 - 03.2024
  • Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
  • Trained new staff on service protocols and conflict resolution strategies to enhance team performance.
  • Collaborated with team members to ensure timely recovery of service disruptions, enhancing customer satisfaction.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.

Customer Service Representative

Bridgecrest
Mesa, AZ
12.2019 - 03.2021
  • Managed account updates and documentation, ensuring accuracy in customer records and transactions.
  • Collaborated with cross-functional teams to streamline processes, improving response times for service requests.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

No Degree - Early Child Care Development

Bellingham Technical College
Bellingham, WA
06.2011

High School Diploma -

Lynden High School
Lynden, WA
06.2005

Skills

  • Problem-solving
  • Loading and unloading
  • Ramp service
  • Aircraft marshalling
  • Heavy lifting
  • Baggage handling
  • Aircraft tug operation
  • Safety procedures
  • Flexible schedule
  • Dependable and responsible

Timeline

Ramp Agent

Piedmont Airlines
05.2024 - Current

Service and Recovery

American Airlines
04.2021 - 03.2024

Customer Service Representative

Bridgecrest
12.2019 - 03.2021

No Degree - Early Child Care Development

Bellingham Technical College

High School Diploma -

Lynden High School