Adriana Loor
Stockton,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Tax Technician
Franchisee Tax Board
11.2022 - Current
- Utilizes collection skills and tools to efficiently and effectively resolve moderately complex or sensitive collection accounts.
- Responsible for maintaining and monitoring a collection caseload on a daily basis for follow up and to ensure that commitments are met by taxpayers, businesses, and/or their representatives and initiates appropriate collection actions.
- Ensures due process by evaluating accounting and collection system information and prior actions taken in Business Entities Tax System (BETS), Taxpayer Folder (TPF), and Case Management (CM).
- Provides customer service to taxpayers or representatives by explaining provisions of BE Income Tax law and collection processes (voluntary and involuntary) administered by the department.
- Thoroughly document all pertinent information obtained from contacts, actions taken, and potential next actions in the collection systems.
- Analyzes debtor accounts and associated collection actions and determines the need to make appropriate account adjustments .
Sales Associate
Loreal
10.2021 - Current
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Developed trusting relationships with customers by making personal connections.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Assessed customer needs to provide assistance and information on product features.
Customer Service Representative
Maximus
09.2020 - 03.2021
- Use MEDS system to determine if beneficiaries are eligible for Managed Care Plans
- Responsible for fielding calls and answering questions re eligibility for Managed Care Plans
- Assist beneficiaries in the enrollment process in Managed Care Plans
- Refer beneficiaries to the various County Department of Social Services in California as they seek assistance for Managed Care.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Department Coordinator
TJX Companies
11.2019 - 09.2020
- Direct, manage, and train associates to provide professional customer service and to help with increasing sales within the department
- Review weekly sales of departments I oversee to provide analysis of growth opportunities and recommendations for better outcomes.
Sales Associates
Bed Bath & Beyond
10.2018 - 07.2020
- Started as a cashier and promoted to a wedding and gift registry consultant.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Built and maintained relationships with peers and upper management to drive team success.
Education
Associate of Science - Legal
Universidad Catolica Santiago De Guayaquil
01.2015
High School Diploma -
Saint Dominic’s High School
Ecuador03.2014
Skills
- Effective Communication
- Critical Thinking
- Microsoft Office (Word, Excel and Powerpoint)
- Manual of Audit Procedures (MAP)
- Case Management (CM)
- Taxpayer Folder (TPF)
- Business Entities Taxpayer System (BETS)
- Taxpayer Information (TI)
- Analytical Skills
- Complex Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Tax Technician
Franchisee Tax Board
11.2022 - Current
Sales Associate
Loreal
10.2021 - Current
Customer Service Representative
Maximus
09.2020 - 03.2021
Department Coordinator
TJX Companies
11.2019 - 09.2020
Sales Associates
Bed Bath & Beyond
10.2018 - 07.2020
Associate of Science - Legal
Universidad Catolica Santiago De Guayaquil
High School Diploma -
Saint Dominic’s High School