Allysandra Moreno
Sacramento,CA
Summary
Analytical Tax Technician known for high productivity and efficient task completion. Excel in problem-solving, time management, and communication, ensuring seamless workflow and adherence to deadlines. Expert in customer service and communication, frequently receiving positive customer reviews. Overall, committed to fostering collaboration and enhancing team performance.
Overview
10
10
years of professional experience
Work History
Tax Technician
State of California Franchise Tax Board
Sacramento, USA
07.2024 - Current
- Executed daily tasks across multiple workloads as a tax technician in Filing Enforcement.
- Trained in multiple workloads within the Filing Enforcement section including:
- Quality Assurance
- Request/Demand and NPA correspondence through Case Management, MyFTB Message, Internet Correspondence, email and ACD phones
- Daily use of various systems: Tax Payer Folder, Case Management, INC, TI, Lexis Nexus, and ACD/WDE/Cisco for phones.
- Mentored in new hire classrooms for general FCB training as well as specialized FE training and one-on-one OJT.
- Actively participate in weekly team huddles and monthly team meetings to help maintain and improve team morale.
- Acted as proctor during hiring campaign
Floor Manager
The Ruby Fashion Library
Los Angeles, USA
03.2018 - 06.2023
- Performed daily write-ups, managed email correspondence, handled account management, processed billing, and maintained the floor.
- Coached employees and trained on methods for handling various aspects of billing, complicated issues, and difficult customers.
- Worked closely with costume supervisors and stylists in order to maintain positive relationships.
- Helped amend and create new policies in accordance with changes in the industry.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Department Manager
Urban Outfitters, Inc.
Los Angeles, USA
10.2015 - 02.2018
- Assisted store manager in training associates and executing back of house duties including payroll, scheduling, hiring, and disciplinary actions to ensure operational efficiency.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Collaborated with management team to develop daily and weekly sales plans aligned with sales trends, enhancing inventory management and sales strategy.
- Communicated with managers of other departments to maintain transparency.
Education
Master of Arts - Political Science
California State University
Northridge, CA05-2021
Bachelor of Arts - Political Science
University of California
Santa Barbara, CA03-2011
Skills
- Tax compliance expertise
- Analytical skills
- Spreadsheet management
- Software proficiency
- Account management
- Problem solving
- Time management
- Excellent Communication
- Teamwork and Collaboration
- Conflict resolution
- Training and Development
- Deadline oriented
- Staff Management
- Interpersonal relations
- Analytical skills
Timeline
Tax Technician
State of California Franchise Tax Board
07.2024 - Current
Floor Manager
The Ruby Fashion Library
03.2018 - 06.2023
Department Manager
Urban Outfitters, Inc.
10.2015 - 02.2018
Master of Arts - Political Science
California State University
Bachelor of Arts - Political Science
University of California