ADRIANA LOPEZ
Chandler,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seasoned BDC Sales Manager with strong background in automotive industry. Leveraged expertise to drive lead generation and customer retention, contributing significantly to business growth. Strengths include solid leadership skills, ability to forge key relationships, and proven competence in developing effective sales strategies. Displays high accountability with emphasis on achieving bottom-line results while ensuring customer satisfaction.
Overview
20
20
years of professional experience
Work History
BDC Sales Manager
I-10 Premier Auto sales
Chandler, AZ
04.2024 - 08.2024
- Developed and implemented strategies to increase BDC sales volume.
- Created and managed a team of customer service representatives dedicated to the BDC department.
- Monitored customer service representative performance metrics such as call volume, conversion rate, and average sale amount.
- Analyzed customer feedback surveys to identify areas for improvement in the BDC department.
- Developed incentives and rewards programs to motivate customer service representatives to exceed their sales goals.
- Maintained current knowledge of automotive industry trends, products, services, and pricing structures.
- Negotiated with vendors on behalf of customers to secure discounts or additional services at no cost.
- Provided training sessions for new customer service representatives on product knowledge, sales techniques, and customer service skills.
- Evaluated customer service representative performance through one-on-one coaching sessions and regular reviews.
- Researched competitor offerings in order to stay ahead of industry trends and develop competitive pricing models.
- Generated daily, weekly, monthly reports outlining key performance indicators such as call volume, conversion rate, average sale amount.
- Followed up on incoming sales leads from local partners to maximize sales potential.
- Coordinated sales efforts with team members to effectively cover market and deliver results.
Sales/Leasing Consultant
Toyota Carlsbad
Carlsbad
06.2004 - 04.2023
- Consistently exceeded sales targets by upselling and cross-selling products to customers
- Drove revenue growth through exceptional customer service and strategic sales techniques as a sales Consultant
- Conducted market research to identify potential customers and areas for expansion.
- Developed sales strategies to maximize profits, improve customer service, and increase market share.
- Greeted customers, identified their needs and wants, and provided assistance to make a purchasing decision.
- Provided detailed information about vehicle features, trim levels, options and warranties.
- Arranged test drives for potential buyers and answered questions regarding the vehicles' performance.
- Negotiated with customers to close sales at agreed upon prices.
- Adhered to dealership policies in order to maintain customer satisfaction and ensure repeat business.
- Maintained up-to-date knowledge of new models, features and accessories.
- Demonstrated strong communication skills when interacting with customers both in person and over the phone.
- Developed an understanding of customer's interests by asking qualifying questions.
- Followed-up with customers after purchase to verify satisfaction level was met or exceeded expectations.
- Processed paperwork associated with vehicle purchases including title transfers, financing documents and trade-in agreements.
- Facilitated effective working relationships between dealership staff members, vendors and customers.
- Attended required training sessions on topics such as sales techniques, customer service standards and product knowledge.
- Ensured all company guidelines were followed during transactions by adhering strictly to dealership policies.
- Recorded sales orders, processed paperwork, and delivered documentation to customers to finalize sales process.
- Offered customers with updated information on latest models, features and accessories by regularly attending sales training.
- Closed deals by working with finance and insurance team to provide customers with smooth, comprehensive service.
- Called and emailed leads to update on desired inventory, maintain interest and enhance sales.
Education
High School Diploma - Completed coursework in accounting, finance, marketing, and management. Participated in various student organizations, developing my leadership and teamwork skills.
El Camino High
Skills
- Bilingual
- Internet Communication
- Office Organization
- Delivery Schedules
- Financing Options
- Listening and communication
- Negotiation
- Time Management
- 100% percent of closed deals
- Certified- Dealer education and Certificate programs
- Client Needs Assessment
- Customer Implementation
- Strategic
- Negotiations
- Contract Negotiations
- Appraise trade-in Vehicles
- Resilience
- Follow-ups
- Teamwork
- Appointment Setting
- Deal structuring
- Sales strategy development
- Closing Techniques
- Cold-calling
- Upselling and Cross Selling
- Calculating Prices
- Aftermarket products
- Lead Follow Up
- Vehicle auctions
- Warranty requirements
- Sales and Marketing
- Documentation And Reporting
- Friendly and Enthusiastic
- Sales Conversion
- Contract Negotiation
- Customer Relationship Management
- Leasing options
- Demonstrating Vehicle Features
- Goal Setting
- Issue Resolution
- Relationship Building
- Professional Demeanor
- Schedule Management
- Closing deals
- Negotiation strengths
- Sales Strategies
- Goal-Oriented
- Delivering Vehicles
- Price Negotiation
- Sales Promotions
- Email and Telephone Etiquette
- Market understanding
- Customer Service
- Sales closing
- Team Collaboration
- Appointment Scheduling
Languages
Spanish
Languages
Spanish
Native/ Bilingual
Timeline
BDC Sales Manager
I-10 Premier Auto sales
04.2024 - 08.2024
Sales/Leasing Consultant
Toyota Carlsbad
06.2004 - 04.2023
High School Diploma - Completed coursework in accounting, finance, marketing, and management. Participated in various student organizations, developing my leadership and teamwork skills.
El Camino High
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