Adriana Lopez
San Antonio,TX
Summary
Dynamic Process Assistant at Amazon with demonstrated expertise in workflow management and team leadership. Successfully coached over 120 associates, resulting in enhanced safety compliance and improved productivity metrics. Excels in problem-solving and time management, ensuring operational excellence during peak periods. Bilingual in conversational Spanish, facilitating effective communication within diverse teams.
Overview
16
16
years of professional experience
Work History
Process Assistant
Amazon
San Antonio, TX
01.2021 - Current
- Ensure day to day running of Sort and Loadout processes to include safety, staffing, job rotation, and overall supervision of 120+ associates.
- Assist Area Manager to fulfill production goals during peak and non-peak periods.
- Coach and develop associates on safety initiatives and Standard Operating Procedures.
- Monitor workflow trends hourly, making labor adjustments to maintain high productivity for the site.
- Perform audits tracking associates' performance, addressing barriers and providing feedback to ensure high level of quality control.
FULFILLMENT ASSOCIATE
AMBASSADOR, Amazon
San Antonio, TX
11.2018 - 12.2020
- Perform all work in accordance with established safety procedures
- Sort packages based on size and destination
- Build, wrap, and move pallets using a pallet jack
- Complete inbound tasks such as unloading, inducting, and diverting shipments
- TDR in and out inbound and outbound trailers as lead or spotter
- Work in missorts, identify DPMO’s, and perform audits
- Take on leadership role by acting as a Line-Lead when necessary
- Problem solve packages as needed.
GUEST SERVICE AGENT
Drury Hotels
San Antonio, TX
05.2012 - 09.2016
- Perform all check-in and check-out tasks
- Receive and manage online and phone reservations
- Inform and verify guests' payment methods during check-in
- Organize transport services for guests at their request.
HEALTHCARE SPECIALIST
US Army
San Antonio, TX
06.2009 - 08.2010
- Take patients' vital signs
- Administer vaccinations and Intravenous solutions to patients
- Administer emergency medical treatment.
Education
Associate - Biology Pre-Nursing
SAN ANTONIO COLLEGE
San Antonio, TX05.2018
Skills
- Conversational spanish
- Typing 46 WPM
- Safety compliance
- Workflow management
- Team leadership
- Time management
- Assignment delegation
Languages
Spanish
Professional
References
References available upon request.
Timeline
Process Assistant
Amazon
01.2021 - Current
FULFILLMENT ASSOCIATE
AMBASSADOR, Amazon
11.2018 - 12.2020
GUEST SERVICE AGENT
Drury Hotels
05.2012 - 09.2016
HEALTHCARE SPECIALIST
US Army
06.2009 - 08.2010
Associate - Biology Pre-Nursing
SAN ANTONIO COLLEGE
Similar Profiles
Lieszel WolfgrammLieszel Wolfgramm
Fulfillment Center Associate at AmazonFulfillment Center Associate at Amazon
Ethan AlcornEthan Alcorn
Transportation Manager II at AmazonTransportation Manager II at Amazon
Morena ArandaMorena Aranda
Learning at AmazonLearning at Amazon