Adriana L Ortiz
San Antonio,Texas
Summary
Organized Administration Coordinator with a track record of enhancing productivity and efficiency in task completion. Delivered significant improvements through effective database management, scheduling, and document preparation. Focused on driving organizational success through strong communication, problem-solving, and time management skills.
Overview
7
7
years of professional experience
Work History
Clinical Administration Coordinator
WELLMED MEDICAL MGNT.
01.2022 - Current
- Consistently met quality metrics and project deadlines through effective planning.
- Prioritized and organized daily workload to enhance efficiency.
- Coordinated administrative tasks to support operational efficiency in healthcare management.
- Communicated effectively with team members to streamline workflow processes.
- Collaborated with departments to enhance communication and service delivery standards.
- Developed effective procedures for data entry, document control and record keeping.
- Maintained confidentiality of sensitive information at all times.
- Ensured compliance with company policies and procedures related to administrative activities.
- Prepared correspondence such as letters, memos, faxes and emails.
- Exceptional ability to organize and prioritize workload.
- Reviewed and analyzed assigned tasks to enhance accuracy and support operational standards.
- Completed data entry and documented patient interactions to maintain accurate records and streamline communication.
- Conducted outbound patient satisfaction survey calls.
- Navigated multiple systems in a fast-paced environment, solved problems, and maintained daily work logs to ensure continuity of care.
Associate Pharmacy Care Coordinator
WELLMED MEDICAL MGMT.
01.2020 - 01.2022
- Facilitated communication between patients, providers, and pharmacists for seamless care.
- Collaborated with pharmacists and other healthcare professionals to provide optimal patient care.
- Conducted outbound refill reminder calls to enhance medication adherence among members.
- Provided resources to assist members in accessing affordable prescriptions.
- Maintained exceptional and professional customer service during patient interactions.
- Also received and responded to incoming calls responding to Health care benefit inquiries from all communication venues: e.g. phone queue, department e-mail box or RightFax.
- Operated advanced software applications for data management.
- Entered member contact information into software applications promptly to ensure accurate data management.
- Documented all patient interactions in a concise manner and met quality metrics.
- Implemented workflows to streamline pharmacy operations and improve efficiency.
- Updated patient records in electronic health systems to ensure accuracy and compliance.
- Coordinated the delivery of medications to patients in accordance with state regulations.
- Ensured compliance with HIPAA regulations pertaining to patient privacy rights.
- Maintained records of patient profiles, including allergies, current medications, medical history.
Education
GED -
St Phillip’s College
San Antonio, TexasBusiness Technology -
Texas A & M Engineering Extension Service
San Antonio, TexasSkills
- HIPAA compliance
- HIPAA regulations
- Medical terminology
- Health systems
- Data entry
- Appointment Scheduling
- Quality metrics
- Customer service
- Call Center environment
- Microsoft Office
- Word
- Excel
- Computer literacy
- Administrative
- Clerical
- Multi-task
- Patient communication
- Time management
- Workload management
- Detail-oriented
- Team collaboration
- Communication skills
Timeline
Clinical Administration Coordinator
WELLMED MEDICAL MGNT.
01.2022 - Current
Associate Pharmacy Care Coordinator
WELLMED MEDICAL MGMT.
01.2020 - 01.2022
GED -
St Phillip’s College
Business Technology -
Texas A & M Engineering Extension Service