Latisha Johnson
Summary
Knowledgeable Medical Esthetician with extensive experience in patient care organization. Led administrative intake processes, managing admissions, insurance benefits, appointment scheduling, and care administration. Focused on enhancing patient experiences through effective communication and thorough resource management.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work History
Clinical Administrative Coordinator
Optum, UnitedHealth Group
Minnetonka
10.2021 - Current
- Coordinated patient scheduling and appointment management across multiple departments to streamline access to care.
- Managed electronic medical records system to ensure data accuracy and accessibility.
- Facilitated communication between healthcare providers and patients for effective care coordination.
- Assisted in the development of administrative policies and procedures for efficient operations.
- Organized training sessions for new staff on administrative protocols and systems usage.
- Maintained compliance with healthcare regulations and organizational standards consistently.
- Managed appointment calendars and ensured timely communication with stakeholders.
- Developed and implemented efficient scheduling processes, improving overall workflow.
- Collaborated with team members to resolve scheduling conflicts promptly.
- Utilized scheduling software to track and update appointments accurately.
- Assisted in training new staff on scheduling procedures and tools.
- Maintained detailed records of appointments and changes for reference.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Coordinated schedules for multiple departments to optimize resource allocation.
- Managed appointment bookings using advanced scheduling software tools.
- Communicated with team members to ensure smooth workflow and timely updates.
- Developed and maintained scheduling protocols to enhance operational efficiency.
- Developed strategies for improving efficiency within the scheduling process.
- Scheduled and confirmed customer appointments to ensure availability.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
- Analyzed scheduling trends to identify and recommend process improvements, enhancing scheduling effectiveness.
- Supported billing processes by verifying insurance information and patient eligibility.
- Handled patient inquiries, addressing concerns promptly to enhance service quality.
- Assisted with the coordination of scheduling and maintaining patient appointments.
- Managed administration of patient benefits and services according to state and federal guidelines.
- Compiled data from various sources into one comprehensive report detailing overall performance metrics of the clinic.
- Organized patient care by coordinating call routing, scheduling appointments, and fulfilling service requests.
- Provided patient outreach and education services related to health system resource availability.
- Coordinated with insurance companies to ensure proper coverage of services provided by the clinic.
- Maintained a clean and organized work environment to ensure efficient workflow processes.
- Reviewed cases to determine need for escalation to professional staff.
- Monitored compliance with HIPAA regulations in regards to patient privacy rights.
- Provided direct support to clinicians in the form of appointment reminders, follow-up calls, and other related duties.
- Improved policies and procedures through development, implementation, revision and evaluation of new protocols.
- Monitored quality assurance program to improve performance and maintain high standards of care.
- Developed and implemented clinical protocols to ensure compliance with healthcare regulations.
- Coordinated patient scheduling to optimize clinical workflow and improve patient care.
- Facilitated communication between patients, families, and healthcare teams to ensure coordinated care.
- Implemented patient satisfaction surveys to gather feedback and identify areas for improvement in clinical services.
- Facilitated the accreditation process by gathering necessary documentation and coordinating with regulatory agencies.
- Resolved customer complaints or answered customers' questions.
- Coordinated patient scheduling to optimize workflow and reduce wait times.
- Facilitated communication between healthcare providers and patients for efficient information flow.
Beauty Advisor
Aveda
Dallas
02.2018 - 10.2021
- I am a part-time beauty advisor at aveda retail experience store. I'm attending aveda institute to become an esthetician. My goal is to further my education and become a medical esthetician or skin care specialist.
- Provided personalized skincare consultations to enhance customer experience.
- Demonstrated product application techniques for effective use and customer satisfaction.
- Maintained inventory levels of beauty products to ensure availability for customers.
- Educated clients on the benefits of natural ingredients in Aveda products, fostering informed purchasing decisions.
- Created visually appealing product displays that enhanced customer engagement and drove sales.
- Built strong relationships with clients to foster loyalty and repeat business.
- Collaborated with team members to organize promotional events and activities.
- Handled customer inquiries and resolved issues to ensure positive interactions.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Created a positive shopping experience for each customer through effective communication skills.
- Greeted customers upon entering the store or salon and established friendly relationships with them.
- Finalized purchases and processed payments.
- Developed connections to offer guests the best-in-class experience with skincare, makeup and fragrance.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Exceeded sales goals by delivering personalized beauty experiences tailored to individual customer needs.
- Recommended merchandise based on expert product knowledge and client preferences.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Ensured that all displays were neat and organized at all times.
- Assisted in opening and closing procedures including counting money drawer contents at end of shift.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Recommended complementary products based on guest interests or items selected for purchase.
- Upsold additional beauty items when appropriate to increase sales revenue.
- Administered special promotions such as discounts or loyalty rewards programs.
- Organized promotional events such as makeup demonstrations and free makeovers.
- Managed inventory levels by monitoring stock levels regularly.
- Updated customer records in database software program accurately.
- Assisted in the development of new beauty products and services.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Organized store by returning merchandise to proper areas and restocked displays.
- Answered store and merchandise questions and led customers to wanted items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Insurance Agent
American National Life Insurance Company
Dallas
01.2017 - 06.2018
- Provide insurance policies to individuals and families. Educate new and old clients on the levels of coverage included within their respective policies. Service client accounts by accepting and properly applying payments. Conduct research and provide solutions for clients' insurance needs as they evolve over time.
- Researched market to identify emerging trends in insurance products, enhancing service offerings.
- Collaborated with underwriting teams to assess risk factors for clients.
- Processed policy applications and ensured compliance with regulations.
- Provided ongoing support to clients regarding claims and policy adjustments.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Designed and implemented tailored insurance plans for clients, addressing their unique needs and ensuring optimal coverage.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Developed appropriate quotes based on risk information.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
- Leveraged industry trends to shape solutions and approaches.
- Assisted clients in selecting appropriate insurance policies and coverage options.
- Educated clients on policy features, benefits, and exclusions.
- Conducted regular policy reviews to ensure adequate coverage for clients.
- Developed and maintained strong relationships with clients for trust and loyalty.
- Advised clients on suitable insurance policies based on their needs.
Counter Manager/Beauty Advisor
Macy's
Mesquite
01.2009 - 12.2017
- Trained and mentored staff on product knowledge and sales techniques.
- Oversaw inventory management, ensuring product availability and organization.
- Coordinated promotional events to enhance brand visibility and customer engagement.
- Assisted customers with product selection, providing personalized recommendations and advice.
- Collaborated with team members to achieve sales goals and improve service efficiency.
- Utilized point-of-sale systems to process transactions and manage customer accounts.
- Resolved customer inquiries and issues promptly to ensure satisfaction and loyalty.
- Attracted new clients through brand promotion and sales marketing practices.
- Collaborated with other departments within the organization on special projects.
- Consistently kept up-to-date knowledge of current fashion trends and styles.
- Maintained records related to sales and placed special orders for desired items.
- Built staff teams, directed team leadership and monitored team processes and performance.
- Provided customer service by answering questions, providing recommendations and addressing complaints.
- Developed and executed sales plans, enhancing product visibility and increasing customer awareness.
- Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual basis.
- Scheduled shifts for employees according to the staffing needs of the store.
- Trained new employees on store policies, procedures and customer service standards.
- Implemented new policies and procedures related to counter operations as required.
- Ensured compliance with all safety regulations within the store environment.
- Described merchandise and explained use, operation and care of merchandise to customers.
- Implemented new policies and procedures to enhance efficiency in counter operations.
- Performed regular maintenance checks on POS systems, registers, scanners and other equipment used in the store.
- Researched competitive pricing strategies to ensure competitive prices for products offered.
- Managed customer service staff and provided guidance in resolving customer issues.
- Monitored cash register transactions to identify any discrepancies or errors in calculations.
- Analyzed data from past sales activities to forecast future needs of the business.
- Assisted customers with product selection based on their needs and preferences.
- Scheduled repairs and preventive maintenance for business equipment.
- Resolved customer complaints professionally and efficiently.
- Monitored inventory levels and ordered supplies regularly.
- Provided feedback to management regarding employee performance issues or opportunities for improvement.
- Developed and implemented strategies to increase customer loyalty and satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Led training sessions for newly hired employees, equipping them with knowledge of company programs and enhancing their effectiveness.
- Conducted makeup demonstrations to showcase product benefits.
- Collaborated with team members to enhance customer experience.
- Provided feedback on customer preferences to improve product offerings.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Produced thorough, accurate and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Assigned work and monitored performance of project personnel.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Recruited and trained new employees to meet job requirements.
- Proposed or approved modifications to project plans.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
- Provided personalized beauty consultations to enhance customer experience.
- Collaborated with vendors to manage inventory levels and product orders.
Sales Associate
Dillard
Mesquite
01.2007 - 12.2009
- Engaged customers by providing tailored product knowledge and personalized service to enhance their shopping experience.
- Assisted in maintaining visual merchandising standards across the store.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Assisted customers with product selection and provided exceptional service.
- Managed inventory levels and organized merchandise displays on the sales floor.
- Collaborated with team members to ensure a positive shopping experience for customers.
- Resolved customer inquiries and concerns promptly and professionally.
- Stocked merchandise and organized displays to enhance product visibility.
- Participated in promotional events to enhance customer engagement and support sales initiatives.
- Provided training and support to new sales associates on store policies and procedures.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Developed and implemented promotional strategies to effectively increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Conducted inventories on a regular basis to track stock levels.
- Adhered to company initiatives and achieved established goals.
- Tracked sales performance metrics to identify trends in marketplace.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Prepared merchandise for purchase or rental.
- Maintained records related to sales for store management.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Assembly Line Worker
Spherion/Mary Kay
01.2006 - 12.2007
- Assembled product components according to detailed instructions, ensuring accuracy and quality in final output.
- Operated machinery to ensure efficient production flow on the assembly line.
- Inspected finished products for quality, ensuring compliance with standards and specifications.
- Restocked and packed machines with containers, wrapping, and labeling supplies. Closed containers with caps, lids, and plastic sheets, stacked and loaded filled containers for shipment.
Education
Esthetician -
Aveda Institute-Covington
Dallas, TXPARALEGAL STUDIES -
El Centro College
Dallas, TX 06.2007 - 01.2009
Associate of Business Administration - Nursing Administration
Texas Woman's University
Denton , TX 08.2005 - 01.2007
HIGH SCHOOL DIPLOMA -
W. W. Samuell High School
Dallas, TX 08.2001 - 01.2005
Skills
- Acrobat
- PDF management
- Excel
- Microsoft Office
- Word
- Integrity
- Adaptive
- Analytical Thinker
- Team Player
- Problem Solver
- Excellent Communicator
- Appointment management
- Medicare/Medicaid
- Provider relations
- Customer support
- Recordkeeping skills
- Appointment coordination
- Metrics analysis
- Patient scheduling
- Healthcare compliance
- Administrative policies
- HIPAA compliance
- Regulatory compliance
- Problem solving
- Time management
- Attention to detail
- Customer service
- Clerical assistance
- HIPAA
- Policy implementation
- Patient records administration
- Progress monitoring
- Metrics tracking
- Informed consent
- Appointment reminders
- Protocol compliance
- Quality assessments
- HIPAA compliant
- Protocol adherence
- Patient relations
- Patient outreach
- Compliance with regulatory guidelines
- HIPAA compliance
Personal Information
- Title: Esthetician
- Work Permit: Authorized to work in the US for any employer
Additional Information
Microsoft Office, including Word and Excel. Adobe Acrobat., Honest, Adaptive, Analytical Thinker, Team Player, Problem Solver, Excellent Communicator, Creative, Loyal, Dependable, Motivator
Timeline
Clinical Administrative Coordinator
Optum, UnitedHealth Group
10.2021 - Current
Beauty Advisor
Aveda
02.2018 - 10.2021
Insurance Agent
American National Life Insurance Company
01.2017 - 06.2018
Counter Manager/Beauty Advisor
Macy's
01.2009 - 12.2017
PARALEGAL STUDIES -
El Centro College
06.2007 - 01.2009
Sales Associate
Dillard
01.2007 - 12.2009
Assembly Line Worker
Spherion/Mary Kay
01.2006 - 12.2007
Associate of Business Administration - Nursing Administration
Texas Woman's University
08.2005 - 01.2007
HIGH SCHOOL DIPLOMA -
W. W. Samuell High School
08.2001 - 01.2005
Esthetician -
Aveda Institute-Covington