Adriana Lucero
Brooklyn,NY
Summary
At Health Point Drugs, I excelled in enhancing customer satisfaction and streamlining pharmacy operations. My adeptness in cash handling and exceptional interpersonal skills led to a noticeable improvement in service efficiency and team collaboration. Demonstrating a strong ability to manage inventory and process insurance claims, I consistently contributed to the pharmacy's success by prioritizing customer needs and maintaining rigorous attention to detail.
Overview
19
19
years of professional experience
Work History
Pharmacy Cashier
Health Point Drugs
03.2005 - 07.2024
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
- Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
- Assisted in managing inventory levels by accurately counting and restocking shelves as needed.
- Operated pharmacy systems to obtain patient prescription status, communicating with prescribing physicians and in-store pharmacists to clarify orders and meet specifications.
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
- Trained new employees on cashier procedures, serving as a knowledgeable resource for team members.
- Increased customer satisfaction by providing friendly and efficient service during checkout process.
- Managed cash register transactions accurately, minimizing discrepancies in daily financial reports.
- Resolved customer complaints by actively listening, empathizing, and offering appropriate solutions.
- Processed insurance claims with precision, ensuring timely payment of reimbursements to the pharmacy.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Enhanced store security by vigilantly monitoring for potential theft and promptly reporting any suspicious activity.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
Skills
- HIPAA Regulations
- Maintaining cleanliness
- Organization and prioritization
- Cash handling expertise
- Quality Assurance
- Telephone Etiquette
- OTC Recommendations
- Sales Promotion Understanding
- Pharmacy Terminology Knowledge
- Prescription Processing Assistance
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Honest and Dependable
- Time Management
- Reliable and Responsible
- Attention to Detail
- Customer Assistance
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Multitasking Abilities
- Adaptable and Flexible
- Reliability
- Excellent Communication
- Customer service excellence
- Organizational Skills
- Team Collaboration
- Team Leadership
- Creative Thinking
- Effective Communication
- Active Listening
- Decision-Making
- Cash handling and management
- Cash Handling
- Cooperative Attitude
- Relationship Building
- Customer Relations
- Training and mentoring
- Cash Management
- Cash Register Operation
- Task Prioritization
- Cash register systems
- Customer Transactions
- Professionalism
- Inventory Stocking
- Basic Mathematics
- Payment Processing
- Time management abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pharmacy Cashier
Health Point Drugs
03.2005 - 07.2024