Adriana Marez
Grapevine,TX
Summary
Dynamic Assistant General Manager with leadership and customer service skills. I strive for enhanced customer satisfaction through effective problem-solving and timely resolutions. I am committed to teamwork and collaboration, fostering a positive work environment to drive success.
Overview
3
3
years of professional experience
Work History
Assistant General Manager at Crumbl Cookies
Wags Capital
Southlake, TX
06.2023 - Current
- Motivated, trained, and worked alongside employees to maximize customer experience.
- Increased customer experience by intensively listening, as well as addressing and resolving any concerns in a timely manner.
- Resolved all problems promptly and efficiently to elevate the customers experience.
- Oversaw inventory management processes to maintain proper stock levels and minimize waste.
- Developed and implemented new operational procedures to improve production and overall efficiency within the business
- collaboration, and working alongside other employees to maximize and expand my knowledge
Baker Crumbl Cookies
Wags Capital
Southlake, TX
05.2022 - 06.2023
- Produced high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers, pos.
- Ensured customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized work environment.
Education
Aveda Institute
Dallas, TXColleyville Heritage High School
Colleyville, TX05.2023
Skills
Leadership skills
Customer service skills
Teamwork and collaboration skills
Problem solving and critical thinking skills
Timeline
Assistant General Manager at Crumbl Cookies
Wags Capital
06.2023 - Current
Baker Crumbl Cookies
Wags Capital
05.2022 - 06.2023
Aveda Institute
Colleyville Heritage High School