Adriana Maria Swift
Clearwater
Summary
Dedicated professional with a focus on delivering client satisfaction through effective mentoring and service coordination. Experienced in assessing client needs and implementing tailored action plans, fluent in both Spanish and Portuguese, enhancing communication and support for diverse populations.
Overview
6
6
years of professional experience
Work History
Bilingual Mentor/Receptionist
Kimberly Home Pregnancy Resource Center
Clearwater
06.2024 - Current
- Provided a positive mentoring role by supporting and coordinating the Kimberly Home Pregnancy Resource Center programs and services for pregnant women and women with children whose primary spoken language is Spanish, including pregnancy testing, options counseling, childcare, job placement, and transitional housing.
- Assessed client progress through face-to-face interviews, updating action plans to support individual needs.
- Scheduled and managed appointments for new clients, facilitating timely access to services.
- Assisted by answering incoming calls and addressing inquiries from new clients, providing essential information.
- Executed general office administrative duties, including copying, faxing, and filing documents to maintain operational efficiency.
- Created and maintained an organized office environment to support efficient client flow and operations.
Retail Coordinator
Tramontina de Colombia S.A.S
Bogotá
10.2019 - 02.2020
- Directed execution of sales budget for Retail Channel, implementing marketing and sales actions to ensure growth, participation, and profitability targets set by the company.
- Coordinated purchases with two major clients, managing product coding and ensuring alignment with channel strategy.
- Enhanced national commercial relationships within the channel, fostering collaboration and driving mutual benefits.
- Guided the annual negotiations and participation in the commercial calendars of each of them in the company of the General Management.
- Supported the portfolio department in addressing customer concerns.
Education
Portuguese Level 6 -
Personal Tutor
Bogota, Colombia01-2007
English level 6 -
Colombo Americano
Bogota, Colombia01-2006
Finance Diploma - Non-Financial Manager
Univ of the Andes
Bogota, Colombia01-2002
Specialist - Managerial Marketing
Univ of Medellín
Medellín, Colombia01-2000
Diploma - Negotiation Skills
Pontifical Bolivarian Univ of Medellín
Medellín, Colombia01-1997
B.S - Administrative Engineering
Nat’l Univ of Colombia
Medellín, Colombia01-1993
Skills
- Bilingual communication
- Front desk support
- Client assessment
- Service coordination
- Case management
- Action planning
- Client guidance
- Effective listening
Accomplishments
- Strengthened commercial relations at the national level in the channel.
- Orchestrated purchases with two major clients of the channel and coding of new products.
Academic Training
- Specialist in Managerial Marketing, Univ of Medellín, Medellín, Colombia, 2000
- B.S Administrative Engineering, Nat’l Univ of Colombia, Medellín, Colombia, 1993
Professional Skills Profile - Summary
Dedicated and compassionate professional with a passion for helping others and achieving client satisfaction. Skilled mentor with a strong background helping diverse clients overcome personal challenges. Working knowledge of the Florida Benefits programs such as SNAP, WIC, FPSSP and a BrightCourse User. Results driven strategic manager, with great ease in developing teamwork, with clear goals guaranteeing the success and effectiveness of the management carried out. Fluency in Spanish (native) & Portuguese.
Languages
Spanish
Native/ Bilingual
Portuguese
Professional
Timeline
Bilingual Mentor/Receptionist
Kimberly Home Pregnancy Resource Center
06.2024 - Current
Retail Coordinator
Tramontina de Colombia S.A.S
10.2019 - 02.2020
Portuguese Level 6 -
Personal Tutor
English level 6 -
Colombo Americano
Finance Diploma - Non-Financial Manager
Univ of the Andes
Specialist - Managerial Marketing
Univ of Medellín
Diploma - Negotiation Skills
Pontifical Bolivarian Univ of Medellín
B.S - Administrative Engineering
Nat’l Univ of Colombia