Clerie Ludemara Valcin
Calgary,AB
Summary
With background in providing exceptional bilingual customer service. Proven ability to resolve customer issues efficiently and enhance client satisfaction. Demonstrated skills in communication and problem-solving. Possesses versatile skills in project management, and collaboration, Data Entry.
Overview
8
8
years of professional experience
Work History
Bilingual Customer Service Representative/Front Desk Receptionist
DXP Natpro
08.2024 - Current
- Greeted visitors warmly, creating positive first impression of organization.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and French languages.
- Provided language translation services for customer service inquiries.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Organized and maintained files and records to ensure up-to-date documentation.
French Interpreter
Sandal Translation Services LTD
02.2024 - 03.2025
- ON-Call services(No regular schedules)
- Interpreted conversations between foreign language-speaking clients and others.
- Interpreted conversations simultaneously to help both parties conduct legal concerns, handle medical needs or manage personal concerns.
Lab Tutor French
Mount Royal University
09.2021 - 03.2024
- Providing support and guidance.
- Excellent communication skills (FRENCH & ENGLISH), both verbal and written.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Adapted tutoring plans to incorporate student's particular strengths and goals.
- Provided homework assistance using specific curriculum and materials.
Barista
Barrow Coffee Roasters(Mount Royal University)
08.2022 - 10.2023
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
Crew Member
Wendy's
01.2022 - 07.2022
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Took orders, prepared meals, and collected payments.
Administrative Assistant
R&A (Hardware Store)
06.2017 - 07.2019
- Established administrative work procedures to track staff's daily tasks.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Liaised between clients and vendors and maintained effective lines of communication.
- Assisted coworkers and staff members with special tasks on a daily basis.
Education
High School Diploma -
College Adventiste Du Cap-Haitien
BBA - International Business Management
Mount Royal University
Calgary, AlbertaSkills
- Multitasking and organization
- Verbal and written communication
- Bilingual communication
- Data entry
- Customer support
- Computer skills
Languages
French
English
Spanish
Timeline
Bilingual Customer Service Representative/Front Desk Receptionist
DXP Natpro
08.2024 - Current
French Interpreter
Sandal Translation Services LTD
02.2024 - 03.2025
Barista
Barrow Coffee Roasters(Mount Royal University)
08.2022 - 10.2023
Crew Member
Wendy's
01.2022 - 07.2022
Lab Tutor French
Mount Royal University
09.2021 - 03.2024
Administrative Assistant
R&A (Hardware Store)
06.2017 - 07.2019
High School Diploma -
College Adventiste Du Cap-Haitien
BBA - International Business Management
Mount Royal University
Similar Profiles
Andries AndreAndries Andre
Security Officer at NATPROSecurity Officer at NATPRO
Bradley TaylorBradley Taylor
Sales Professional at DXP EnterprisesSales Professional at DXP Enterprises
Angel GomezAngel Gomez
Safety Supervisor at Dxp Safety DivisionSafety Supervisor at Dxp Safety Division
Dave KobasiukDave Kobasiuk
Recovery Support Worker at Calgary Dream CentreRecovery Support Worker at Calgary Dream Centre
Divya KaurDivya Kaur
Chalo Freshco at CashierChalo Freshco at Cashier