Adriana Martinez
Glendale,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated customer service professional with proven record of building dynamic relationships and retaining clients. Highly effective in coaching peers while demonstrating exemplary communication skills.
Overview
6
6
years of professional experience
Work History
Account Manager/Virtual Chat Specialist
Discover
Remote
07.2022 - 05.2023
- Assist cardmembers with their credit card accounts
- Assist team members with issues regarding card member accounts & system issues
- Specialized in providing customers with the best banking experience & assisting with their finances
- Use of CRM/ORION System, ZenDesk & Microsoft Programs
- Excelled in a fast-paced, multitasked, dynamic environment
- Handle customer inquiries and/or cases through different channels in a timely and professional manner decisions in consideration of the policies and procedures within the Service Level Agreement.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Patient Access Representative
Conifer Health
Glendale, AZ
10.2021 - 02.2022
- Reviews and processes patient registration forms and ensuring they contain all necessary documents
- Determines eligibility and patient cost share (co-pay / deposit) using electronic systems and other means, taking payments at point of service
- Assists patients with insurance benefits and communicates with insurance companies regarding claims.
- Improved patient satisfaction by streamlining the registration process and reducing wait times.
- Enhanced communication between departments by regularly updating patient information and coordinating schedules.
- Strengthened relationships with insurance providers, ensuring timely processing of claims and reimbursement approvals.
- Assisted in staff training on new procedures, policies, and software applications to improve overall performance of the department.
Customer Support Specialist
Amazon HR
Remote
05.2021 - 10.2021
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
Mobile Expert
Connectivity Source
Glendale, AZ
12.2020 - 04.2021
- Excelled in a high-paced retail wireless sales environment
- Consistently met and exceeded sales goals
- Received multiple awards for sales in accomplishments and customer satisfaction.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Streamlined store operations for better efficiency by maintaining an organized and clean work environment.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.
Hostess/To-Go Specialist
Darden Restaurants, Olive Garden
Goodyear, AZ
06.2018 - 04.2020
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
Associates in Business Administration - Business Administration
University of Phoenix
Phoenix, AZ01.2023
High School Diploma -
Raymond S. Kellis High School
Glendale, AZ01.2019
Skills
- Communication
- Organization
- Microsoft Programs
- Interpersonal
- Leadership
- Time-management
- Sales/Marketing
- ORION
- Cisco Communications
- Zendesk
- Account Servicing
- Project Management
- Contract Negotiation
- Schedule Management
- Customer Training
- Account Development
- Client Relationship Management
- CRM Proficiency
Personal Information
Title: Customer Service
References
- Ariel Branch, 602-771-7045
- Alexa Jenkis/CEO, 602-502-1302
- Lynn Marker, 480-278-5430
Timeline
Account Manager/Virtual Chat Specialist
Discover
07.2022 - 05.2023
Patient Access Representative
Conifer Health
10.2021 - 02.2022
Customer Support Specialist
Amazon HR
05.2021 - 10.2021
Mobile Expert
Connectivity Source
12.2020 - 04.2021
Hostess/To-Go Specialist
Darden Restaurants, Olive Garden
06.2018 - 04.2020
Associates in Business Administration - Business Administration
University of Phoenix
High School Diploma -
Raymond S. Kellis High School