Adriana Mckee
Tucson,AZ
Summary
Claims professional who values precision and efficiency in claims evaluation and resolution. Proven track record of managing high caseloads and settling claims accurately in compliance with company standards. Known for strong collaboration with team members and adaptability to changing needs, ensuring reliable performance and positive results.
Overview
7
7
years of professional experience
Work History
Claims Adjuster
Geico
Tucson, AZ
05.2023 - Current
- Inbound/outbound calls filing claims for accidents
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted clients in understanding policy coverage and claims processes, enhancing customer satisfaction.
- Managed high-volume call flow while maintaining quality assurance standards and compliance protocols.
CSR
Citibank
Tucson, AZ
01.2022 - 05.2023
- Managed customer inquiries regarding credit card services, ensuring timely and accurate responses.
- Resolved billing disputes and account discrepancies to enhance customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
Claim Coordinator
C3 Connections
TUCSON, AZ
01.2019 - 01.2022
- Facilitated communication between patients, providers, and insurance companies to resolve authorization issues.
- Improved patient satisfaction by efficiently managing prior authorization requests and ensuring timely approvals.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
- Coordinated patient referrals to specialists, ensuring timely access to care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
Education
Diploma -
Sabino High School
Tucson, AZ05.2017
Skills
- Claims management
- Customer service
- Pre-authorizations
- Insurance verification
- Appointment scheduling
Timeline
Claims Adjuster
Geico
05.2023 - Current
CSR
Citibank
01.2022 - 05.2023
Claim Coordinator
C3 Connections
01.2019 - 01.2022
Diploma -
Sabino High School