Angela Holliday
Porter,OK
Summary
Energetic and enthusiastic insurance professional motivated to succeed in fast-paced and deadline-driven professional environment. Comprehensive knowledge of claims adjustments with special knowledge of auto appraisals and CCC pathways estimations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claims Adjuster
PURE Insurance
White Plains, NY
06.2022 - Current
- Determined reserves for each claim based on estimated costs of settlement or defense.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
- Maintained accurate documentation of all claim activity within designated system.
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
Warranty Adjuster
Risk Strategies
Dublin, OH
04.2021 - 06.2022
- Reviewed property damage estimates for accuracy and completeness.
- Developed relationships with clients, underwriters, adjusters, brokers and other internal and external stakeholders.
- Maintained detailed records of all claim activities in a timely manner.
- Established reserves for each claim based on analysis of the facts and applicable law.
- Demonstrated excellent communication skills when interacting with customers.
Total Loss Specialist
GM Financial
Arlington, TX
05.2019 - 03.2021
- Resolved disputes between parties involved in total loss claims.
- Investigated, documented and processed total loss claims for automobile and property damage.
- Reviewed repair estimates to ensure accuracy and completeness.
- Analyzed vehicle history reports to determine if a total loss was warranted.
- Maintained accurate records of all activities relating to assigned claims files.
Loss Mitigation Specialist
GM Financial
Arlington, TX
12.2018 - 05.2019
- Managed multiple tasks simultaneously while meeting established deadlines for completion of assignments.
- Conducted outreach campaigns by making outbound calls or sending letters and emails to delinquent borrowers offering solutions for avoiding foreclosure.
- Negotiated repayment plans with delinquent borrowers in accordance with company policies and procedures.
- Developed and implemented strategies to maximize loss mitigation opportunities with delinquent borrowers.
- Put together and sent out reinstatement and payoff quotes.
General Clerk
Childhood Development Center
Twentynine Palms, CA
08.2016 - 07.2018
- Greeted customers and answered questions regarding services provided.
- Created new client files and updated existing ones with relevant information.
- Assisted with data entry, filing, sorting mail, and other office duties.
- Responded promptly to customer inquiries via phone or email.
- Utilized Microsoft Office Suite to generate spreadsheets, presentations.
Education
MBA - Public Administration
Ashford University
San Diego, CA02-2018
Bachelor of Arts - English
Ashford University
San Diego, CA06-2014
High School Diploma -
Twentynine Palms High School
Twentynine Palms, CA06-1996
Skills
- Claims Processing
- Policy investigations
- Automobile appraisals
- Allocating claims
- Claims file management processes
- Claims Investigation
- Coverage assessments
- Advanced computer skills
- File coordination
- Appointment Scheduling
- Inbound and Outbound Calling
- Building rapport
- Customer Education
- Microsoft Office Suite
- Loss Mitigation
- Total loss knowledge
- Policy Interpretation
- Claims Management
- Time Management
Affiliations
Member of Guild for Dungeons and Dragons:
- Facilitated collaborative decision-making, fostering teamwork and communication among diverse group members
- Developed and implemented creative solutions to dynamic in-game challenges, enhancing critical thinking and problem-solving skills among participants.
Guild Leader | Fantasy MMORPG:
- Founded and managed a guild of 85 members spanning multiple generations, fostering a cohesive community dedicated to cooperative gameplay and achievement.
- Developed and enforced guild policies, resolving disputes and maintaining a positive gaming environment conducive to member retention and recruitment.
Certification
- Texas All Lines Adjuster License
- Florida Adjuster License
Timeline
Claims Adjuster
PURE Insurance
06.2022 - Current
Warranty Adjuster
Risk Strategies
04.2021 - 06.2022
Total Loss Specialist
GM Financial
05.2019 - 03.2021
Loss Mitigation Specialist
GM Financial
12.2018 - 05.2019
General Clerk
Childhood Development Center
08.2016 - 07.2018
MBA - Public Administration
Ashford University
Bachelor of Arts - English
Ashford University
High School Diploma -
Twentynine Palms High School
- Texas All Lines Adjuster License
- Florida Adjuster License
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