ADRIANA MENDEZ
The Bronx,NY
Summary
Detail-oriented customer service professional specializing in patient care and bilingual communication. Expertise in managing patient interactions, validating insurance, and optimizing appointment scheduling. Committed to enhancing patient experiences and improving operational efficiency. Quick to adapt and acquire new skills, consistently applying knowledge to navigate change effectively.
Overview
15
15
years of professional experience
Work History
Bilingual Patient Service Representative
Urban Health Plan
Bronx, NY
06.2024 - 08.2024
- Created welcoming environment for patients, assessing specific needs to enhance their experience.
- Registered patients, assigned PCPs, and verified demographic information for accurate record-keeping.
- Verified patient's insurance information through the managed care website provided.
- Managed phone communications by answering calls and accurately documenting messages for providers.
- Scheduled appointments & rescheduled appointments.
Customer service associate, Cashier/Counter Server/Salad Mixer/In-Store or Online Order. Expeditor
Chopt Creative Salad
New York, NY
12.2012 - 05.2024
- Greeted all guests upon arrival and offered immediate assistance.
- Counted cash in the register drawer at the beginning and at the end of the shift.
- Completed sale transactions with all types of payment methods.
- Packaged and delivered to-go orders efficiently, ensuring accurate and timely service for guests.
- Maintained clean and organized restaurant areas to create a welcoming environment for customers.
- Restocked counter supplies, including condiments, napkins and silverware.
- Counted cash in the register drawer at the beginning and at the end of the shift.
Cashier
Pineda Tacos
Minneapolis, MN
02.2010 - 07.2012
- Processed POS transactions including cash and card purchases or refunds.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Assisted customers by answering questions and fulfilling requests, enhancing overall customer satisfaction.
- Checked orders for accuracy and bagged meals for easy carrying, ensuring timely service and order correctness.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas, supporting a positive dining experience.
Education
Licenced Practical Nurse (LPN) -
Hostos Community College
Bronx, NY06-2025
High School Diploma - Business & Finance
George Washington Educational Campus
New York01-2009
Skills
- English Spanish bilingualism
- Client assistance
- Patient intake
- Fast-paced adaptability
- Insurance verification
- EMR management
- Adaptability in fast-paced settings
- Multitasking
- Telephonic communication
- Communication proficiency
- EMR management
- Patient care coordination
Languages
English
Professional
Spanish
Professional
Timeline
Bilingual Patient Service Representative
Urban Health Plan
06.2024 - 08.2024
Customer service associate, Cashier/Counter Server/Salad Mixer/In-Store or Online Order. Expeditor
Chopt Creative Salad
12.2012 - 05.2024
Cashier
Pineda Tacos
02.2010 - 07.2012
Licenced Practical Nurse (LPN) -
Hostos Community College
High School Diploma - Business & Finance
George Washington Educational Campus