Kayla Mitchell
Arlington,TX
Summary
Motivated professional with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
4
4
years of professional experience
Work History
Bilingual Patient Service Representative
Envision Imaging
Irving, TX
06.2023 - Current
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Scanned documents into electronic health record system as needed.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Greeted patients upon arrival and directed them to the appropriate area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Verified insurance information, collected payments, and scheduled appointments.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scheduled patient appointments and procedures.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
Front Desk Agent
Residence Inn Marriott
Arlington, VA
04.2023 - 06.2023
- Assisted with luggage handling for incoming guests.
- Provided excellent customer service while upholding company policies.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Answered phones, responded to inquiries, and took messages.
- Scheduled reservations for groups and special events.
- Verified accuracy of room rates and other charges during check-in process.
- Provided information about hotel amenities, services, and local attractions.
- Assisted with check-in and check-out procedures for guests.
- Maintained cleanliness of lobby area at all times.
- Managed cash drawer responsibly throughout shift.
- Processed payments accurately and efficiently.
- Addressed customer needs in a timely manner.
- Kept accurate records of guest transactions.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted guests at check-in, providing information on various services within hotel.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Arranged tours, taxis or restaurant reservations for customers.
Patient Access Registrar
Virginia Hospital Center
Arlington, VA
04.2023 - 06.2023
- Performed data entry of demographic, financial, insurance, and clinical information into the system.!
- Utilized multiple systems such as EMR and EHR software programs for entering data related to patient demographics.
- Greeted patients and visitors in a professional manner, providing assistance as needed.
- Filed medical records, scanned documents into the system, and maintained accurate patient information.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Ensured all patient registration forms were completed accurately and efficiently.
- Verified insurance eligibility and collected co-payments or deposits as required.
- Verified demographics and insurance information to register patients in computer system.
- Applied HIPAA privacy and security regulations while handling patient information.
Trainer
Strategic Distribution
Dallas, TX
08.2021 - 03.2023
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Explained goals and expectations required of trainees.
- Created and offered additional materials to enhance training.
Education
High School Diploma -
Annandale High SCHOOL
Annandale, VA06-2018
Skills
- Patient scheduling
- Insurance verification
- Bilingual in English and Spanish
- Appointment scheduling
- Appointment confirmation
- Clinical data entry
- Money handling
- Patient identity verification
- Scheduling appointments
- Patient greeting
- Customer service
- Communication skills
- HIPAA compliance
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Bilingual Patient Service Representative
Envision Imaging
06.2023 - Current
Front Desk Agent
Residence Inn Marriott
04.2023 - 06.2023
Patient Access Registrar
Virginia Hospital Center
04.2023 - 06.2023
Trainer
Strategic Distribution
08.2021 - 03.2023
High School Diploma -
Annandale High SCHOOL