Epic
Paola Dawson
Patient Services Representative
Port Saint Lucie,FL
Summary
Organized Patient Service Representative with 3 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
4
4
years of professional experience
2
2
Language
2
2
Certificates
Work History
Bilingual Patient Service Representative
RadNet
Port Saint Lucie, FL
2024.07 - Current
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
- Served as a reliable source of information for patients regarding appointment scheduling.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Entered patient demographic and insurance data into electronic medical record system.
Patient Service Representative
Piedmont Urgent Care By Wellstreet
Norcross, GA
08.2021 - 02.2023
- Took copayments and compiled daily financial records.
- Used Epic to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Verified insurance eligibility and coverage for patients.
- Built and maintained positive working relationships with patients and staff.
- Managed patient registration process, confirming data accuracy and completeness.
- Entered patient demographic and insurance data into electronic medical record system.
- Handled customer service inquiries in person and via telephone
Customer Service Representative
Home Depot
Snellville, GA
11.2020 - 08.2021
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
Education
High School Diploma -
Discovery High School
Lawrenceville, GA 08.2015 - 05.2019
Bachelor Of Computer Science - Data Analytics
Southern New Hampshire University
Hooksett, NH 01.2023 - Current
Skills
Data Entry
Epic Software Proficiency
Decision-Making
Analytical and Critical Thinking
Teamwork and Collaboration
Cultural Awareness
Clerical Support
Organization and Time Management
Multitasking Abilities
Active Listening
MS Office
Attention to Detail
Excellent Communication
Software
Certification
Google Professional Data Analytics Certificate, Coursera
Languages
Spanish
Bilingual or Proficient (C2)
Portuguese
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Work-life balanceWork from home optionFlexible work hoursTeam Building / Company Retreats4-day work weekPaid time offCareer advancementPersonal development programsTimeline
Bilingual Patient Service Representative
RadNet
2024.07 - Current
Business Analytics Science, Kennesaw State University
09-2023
Bachelor Of Computer Science - Data Analytics
Southern New Hampshire University
01.2023 - Current
Google Professional Data Analytics Certificate, Coursera
11-2022
Patient Service Representative
Piedmont Urgent Care By Wellstreet
08.2021 - 02.2023
Customer Service Representative
Home Depot
11.2020 - 08.2021
High School Diploma -
Discovery High School
08.2015 - 05.2019