Samantha Juarez
Columbia,SC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated professional with extensive experience in customer service, sales and administrative tasks. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Bilingual Patient Service Representative
Eau Claire Cooperative Health Center
12.2023 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Assisted patients in filling out check-in and payment paperwork.
- Delivered support to medical staff in completion of patient paperwork.
Administrative Assistant
Venus Nail & Spa
02.2022 - 11.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting clients.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled client appointments for staff.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Liaised between clients and vendors and maintained effective lines of communication.
Front of House Staff Member
Freddy's Frozen Custard & Steakburgers
03.2021 - 01.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Front desk order processor, register operator, customer service and cash handling.
- Responsible for pre and post shift balance of cash.
- Maintained restaurant cleanliness and appearance, identified and rescaled safety hazards.
- Disinfected frequently touched between guests to minimize infection risks.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Utilized POS system to receive and process food and beverage orders.
Education
High School Diploma -
Richland Northeast
Columbia06.2023
Skills
- Meeting Minutes
- Employee Training
- Mail Management
- Customer Service
- Staff Motivation
- Critical Thinking
- Sorting and Labeling
- Phone Call Answering
- Prioritizing Patient
- Excellent Communication
- Prioritizing Patients
- Prioritizing Patients
- Time Management
- Coordination
- Documentation
- Attention to Detail
- Verbal Communication
Languages
Spanish
English
Timeline
Bilingual Patient Service Representative
Eau Claire Cooperative Health Center
12.2023 - Current
Administrative Assistant
Venus Nail & Spa
02.2022 - 11.2023
Front of House Staff Member
Freddy's Frozen Custard & Steakburgers
03.2021 - 01.2022
High School Diploma -
Richland Northeast
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