Nancy Larrea
211 Alexander Ave,NY
Summary
Reliable, organized, and dedicated team player with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Accustomed in working in a fast-paced environment with exceptional interpersonal skills.
Overview
31
31
years of professional experience
Work History
Patient Account Representative
Northwell Health
New Hyde Park, NY
01.2022 - Current
- Obtaining prior authorizations and approvals for procedures and services from insurance companies.
- Edit and submited charges for patient encounters. Modifying details like procedure and diagnosis codes, adding modifiers to charges using master electronic health records system.
- Prepared reports detailing billing actions, flags, and other key information.
- Managed patient billing inquiries, ensuring timely resolution of account discrepancies.
- Collaborated with insurance providers to verify patient coverage and benefits.
- Trained new staff on billing procedures and system navigation for improved efficiency.
- Analyzed account trends to identify areas for process improvement and operational efficiencies.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Electronically submitted bills according to compliance guidelines.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Monitored flags and resolved urgent items with accuracy and efficiency.
Administrative Assistant
Northwell Health Inc.
Islandia, NY
03.2019 - Current
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Enhanced office efficiency by handling [at least 75+] callers per day.
- Completed skilled administrative work to support all office staff and operational requirements.
- Managed master calendar and scheduled appointments for 9 providers based on optimal patient loads and clinician availability.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Organized paperwork such as charts and reports for office and patient needs.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Treasury Management Customer Support
Capital One Bank
Melville, NY
12.2015 - 09.2018
- Provide high level customer support to commercial banking merchants and perform various duties in customer service, telephone operations, and application processing in all departments as required.
- Effectively communicate with clients both verbally and in writing to resolve any issues or complaints regarding their treasury management services.
- Managed over 75+ customer calls per day.
- Log and track all implementations and client issues in Client Relationship Management Software.
- Deliver exceptional support to colleagues and clients.
Temporary Seasonal Account Clerk
Capital One Bank
Smithtown, NY
09.2012 - 12.2014
- Worked closely and assisted head bookkeeper and accountant during busy tax season.
- Duties were performed but not limited to posting data in client accounts, packaging tax returns, reconciling client bank accounts.
- In constant contact with clients by phone or emails to follow up on inquiries and to post reminders of sales tax and payroll tax deadlines, sending and receiving appropriate forms and verifying totals.
- Assisted office manager with secretarial duties such as typing letters, faxing, filing, scanning, and mailings.
School Monitor/Teacher Aid
Smithtown Central School District
Smithtown, NY
09.2006 - 06.2012
- Closely monitored children ages 5-13 during lunch and recess.
- Worked closely with classroom teacher, assisting in instructional lessons.
- Organized and prepared lessons/homework.
- Supported clerical staff in main office with light office duties.
- Filing, mail sorting, photocopying, counting and sorting fliers/notices for children to take home.
Financial Associate
Citibank
Mineola, NY
01.1995 - 09.2003
- Detail oriented banking professional with 15+ years experience in the capacity of financial associate.
- Expert in cash handling, processing financial transactions.
- Including wire transfers, ATM maintenance, cross selling, assisting clients to safe-deposit boxes.
- Prepared and package large sums of money for shipping and accounted for money being received.
Education
High School Diploma -
Glen Cove High School
Glen Cove, NYMedical Records And Coding Specialist Certificate -
Molloy College
Rockville Centre, NYSkills
Meeting minutes
Process optimization
Office administration
Problem solving
Interpersonal skills
Ability to work under pressure
Organized
Professional demeanor
Active listening
Customer service skills
Time management
Timeline
Patient Account Representative
Northwell Health
01.2022 - Current
Administrative Assistant
Northwell Health Inc.
03.2019 - Current
Treasury Management Customer Support
Capital One Bank
12.2015 - 09.2018
Temporary Seasonal Account Clerk
Capital One Bank
09.2012 - 12.2014
School Monitor/Teacher Aid
Smithtown Central School District
09.2006 - 06.2012
Financial Associate
Citibank
01.1995 - 09.2003
High School Diploma -
Glen Cove High School
Medical Records And Coding Specialist Certificate -
Molloy College