Honisti Grajeda
Green Bay
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
Work History
Patient Services Representative
Prevea Health
06.2022 - Current
- Maintain patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed
- Manage high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution
- Collect and enter patient demographic and insurance data into computer database to establish patient's medical record
- Maintain patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care
- Apply administrative knowledge and courtesy to explain procedures and services to patients
- Provided excellent customer service to patients and medical staff
Office Assistance/Dispatcher
Ultimate Air Inc.
06.2019 - 06.2021
- Interact with customers by phone, email or in-person to provide information and schedule estimates
- Prepare meeting materials and take clear notes to distribute to stakeholders
- Maintain payroll information by calculating, collecting and entering data into QuickBooks
- Maintain and organize inventory receipts and processed changes to reduce process lags
- Increased customer engagement through social media posts
- Responsible for clerical tasks such as filing, copying and distributing mail
Headstart Noon Hour Supervisor
Green Bay Public Schools
08.2014 - 01.2016
- Organized and supervised games and other recreational activities to promote physical, mental and social development
- Provided exemplary service to students, staff, and visitors
- Cleaned and sanitized surfaces, tools, and equipment
- Served food according to temperature, safety, and presentation guidelines
- Demonstrated respect, friendliness and willingness to help wherever needed
Cosmetologist/Receptionist
Donna's Hair Gallery
01.2009 - 12.2013
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
- Suggested treatments and styles to suit customers' appearance and desired look
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets
- Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills
Manager/Barista
Jo To Go
01.2006 - 08.2008
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns
- Coordinated and organized all restaurant inventory
- Hired and managed all staff
- Maintained cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
- Helped develop new menu items to increase customer traffic
Education
Licensed Cosmetologist - Cosmetology
Empire Beauty School
Green BayHigh School Diploma -
Wasco Union High School
Wasco, CASkills
- Administrative support
- Meeting minutes
- Scheduling and calendar management
- Mail Sorting
- Problem-solving skills
- Multi-line phone proficiency
- Customer Relations
- Computer skills
Timeline
Patient Services Representative
Prevea Health
06.2022 - Current
Office Assistance/Dispatcher
Ultimate Air Inc.
06.2019 - 06.2021
Headstart Noon Hour Supervisor
Green Bay Public Schools
08.2014 - 01.2016
Cosmetologist/Receptionist
Donna's Hair Gallery
01.2009 - 12.2013
Manager/Barista
Jo To Go
01.2006 - 08.2008
Licensed Cosmetologist - Cosmetology
Empire Beauty School
High School Diploma -
Wasco Union High School
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