Maria N. Green
Algonquin,IL
Summary
Empathetic Customer Service Specialist known for high productivity and efficient task completion. Skilled in problem-solving, conflict resolution, and time management which enable success in fast-paced environments. Excel at communication, active listening, and empathy to understand customer needs and provide exceptional service.
Overview
20
20
years of professional experience
Work History
Patient Services Representative
Northwestern Medicine
Woodstock, IL
05.2023 - 11.2025
- Completed check-in/out functions as directed.
- Confirmed and update patient identification and demographic/insurance information.
- Completed patient registration
- Obtained patient consents/authorizations
- Scheduled appointments
- Performed other duties as assigned.
Tasting Room Attendant
Cooper's Hawk Winery & Restaurants
South Barrington, IL
10.2021 - 05.2022
- Conducted wine tastings
- Handle retail sales
- Assist Wine Club Members with accounts
- Answer calls, and overseeing carry-out and catering orders
Administrative Support
Robert Half
Hoffman Estates, IL
10.2019 - 02.2020
- Acted as the first point of contact for all incoming telephone calls as well as office visitors. Ensures that candidates fill out the appropriate paperwork and coordinates testing
- Acted as the primary support person for a team of Staffing Professionals and other branch office personnel. This includes taking the candidate calls, sending letters acknowledging application/interview, entering candidate information into Salesforce
- Ran sales reports including month end sales reconciliation
- Approved and ensured Salaried Professional payroll is processed in a timely manner
Call Center Rep. /Team Lead
Robert Half
Deer Park, IL
12.2010 - 06.2019
- Acted as first point of contact via phone call, email or callback for candidate/Field Offices/Clients on payroll/time entry system, or access issues related to the online time reporting system, compliance requirements, benefits, 401K, sick pay, verification of employment requests, Canadian ROE's & Availability, and tax inquiries/issues
- To resolve these issues a detailed understanding of the existing multiple systems and business processes used within the Customer Service and Payroll Operation departments
- Maintained an average of 100-120 interactions taken daily
- Processed and documented transactions or initiated forms to be resolved by Payroll Operations
- Assisted with the training of new employees
- Answered and de-escalated customer complaint calls
Call Center Rep
Hewitt Associates
Lincolnshire, IL
01.2008 - 02.2009
- Answered an average of 80-85 daily calls from participants regarding their 401K accounts
- Performing fund transfers and reallocations
- Assisted participants with applying for loans, and updating their account information
Call Center Rep/Customer Service
Peapod, LLC
Lake Zurich, IL
09.2005 - 08.2006
- Maintained an average of 80-100 inbound calls daily
- Assist customers with delivery and product problems, issuing credit and scheduling redeliveries when necessary
- Assisted customers via phone with computer issues and use of the website
- Answered billing related questions on customer's account
- Dispatching
Education
Hillcrest High School
Country Club Hills, ILSkills
- Account management
- Training development aptitude
- Data entry
- Staff education and training
- Creative problem solving/ Complaint resolution
- Administrative support
- MS Office proficiency
- Medical Office Operations
- Excellent listening skills
- Documentation and reporting
- Call center operations
- Customer support
- Adaptability
- Communication skills
- Calm disposition
Timeline
Patient Services Representative
Northwestern Medicine
05.2023 - 11.2025
Tasting Room Attendant
Cooper's Hawk Winery & Restaurants
10.2021 - 05.2022
Administrative Support
Robert Half
10.2019 - 02.2020
Call Center Rep. /Team Lead
Robert Half
12.2010 - 06.2019
Call Center Rep
Hewitt Associates
01.2008 - 02.2009
Call Center Rep/Customer Service
Peapod, LLC
09.2005 - 08.2006
Hillcrest High School