Zelidy Diaz
Richmond,TX
Summary
Established a safe and ethical work environment, fostering growth and continuous learning. Demonstrated commitment to workplace safety and employee well-being. Achieved a secure position that prioritizes safety and professional development.
Overview
7
7
years of professional experience
1
1
Certification
2
2
Languages
Work History
Bilingual Patient Service Representative
Elevate Patient Financial Solutions
12.2022 - 06.2023
- Assisted patients in navigating billing inquiries, payment plans, and financial assistance options, clarifying responsibilities and available resources.
- Validated insurance coverage with precision and refreshed patient accounts to facilitate seamless claim processing and prompt reimbursement.
- Delivered bilingual support to Spanish-speaking patients, enhancing communication and elevating overall patient satisfaction.
- Oversaw high-volume phone lines, scheduling, and patient inquiries while ensuring professionalism, accuracy, and a calm, supportive tone.
- Collaborated with hospital and clinic teams to expedite resolution of account discrepancies
Lead Teacher (Toddlers & Preschool)
Arbor Learning Academy
05.2021 - 09.2022
- Led daily instructions and routines for toddler and preschool classrooms.
- Developed and implemented weekly lesson plans aligned with PA state standards.
- Maintained a clean, safe, and organized classroom environment.
- Served as on-site translator for Spanish-speaking families, supporting communication and family engagement.
Pre-K Teacher Lead Teacher
YWCA Early Childhood Education Center
10.2016 - 04.2021
- Lead as an assistant teacher for after-school programs.
- Make a lesson plan and organizer the activities for weekly strategies.
- Provide children with a safe environment where they can learn and grow.
- Help the pre-K classroom when they need coverage.
Assistant Teacher
Philadelphia Freedom Valley YMCA
05.2016 - 06.2017
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Assisted in implementation of new learning tools, systems and materials.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Education
High School Diploma - undefined
C.O.P Andres Eloy Blanco
01.2003
Skills
Precision-driven mindset , fast learning, multi tasking, team work and collaboration, leadership management, interpersonal skills, adaptability/ flexibility, emotional intelligence, learning technology
Accomplishments
New learning opportunities, get a safe place as team work give the best of me
- Delivered excellent customer service, consistently creating positive experiences and building customer loyalty.
- Recognized for reliability, punctuality, and strong work ethic.
- Successfully handled multiple tasks in fast-paced environments while maintaining attention to detail.
- Built strong relationships with customers, families, and team members through clear communication and empathy.
- Adapted quickly to new responsibilities, policies, and work environments.
Certification
CDA CREDENTIALS COUNSELING PROFESSIONAL
Timeline
Bilingual Patient Service Representative
Elevate Patient Financial Solutions
12.2022 - 06.2023
Lead Teacher (Toddlers & Preschool)
Arbor Learning Academy
05.2021 - 09.2022
CDA CREDENTIALS COUNSELING PROFESSIONAL
05-2020
Pre-K Teacher Lead Teacher
YWCA Early Childhood Education Center
10.2016 - 04.2021
Assistant Teacher
Philadelphia Freedom Valley YMCA
05.2016 - 06.2017
High School Diploma - undefined
C.O.P Andres Eloy Blanco