Adriana Mercado-Reyes

• Serve as reliable front end lead support, assisting other cashiers and maintaining smooth lane operations
• Provide fast, accurate checkout while modeling strong customer service standards
• Step in to resolve member concerns or transaction issues when supervisors are assisting other areas
• Maintain front end organization and communicate operational needs to supervisors
• Support training by helping team members learn register processes and member service expectations

• Assist customers with product inquiries and membership questions effectively

• Supervised housekeeping team, delegated tasks, and ensured quality standards
• Conducted room inspections and maintained brand compliance
• Managed inventory, supply budgets, and weekly scheduling
• Trained team members and resolved guest concerns professionally

• Coordinated schedules, appointments, and high volume email communication
• Prepared appraisal reports and maintained accurate documentation
• Improved workflow through organized systems and customer support

• Coordinated individualized care plans and oversaw daily care operations
• Supervised, trained, and supported care staff
• Managed documentation, medication compliance, and regulatory adherence
• Worked closely with families and healthcare providers