Adriana Molina
Miami,FL
Summary
Skilled in building permitting policies and adept at multitasking, with experience in customer service, as demonstrated in my role with CAP Government. Leveraging quick software learning abilities and teamwork, I streamlined permit processing. My approach fosters strong relationships with clients and colleagues alike, ensuring smooth operational workflows.
Overview
18
18
years of professional experience
Work History
Business Tax Receipt Officer
City Of Homestead
Homestead, FL
09.2022 - Current
- Receives, reviews, and processes applications for business tax receipts, special event and film permits.
- Reviews supporting documentation such as certificates of use, state licenses, and all other required documents.
- Consults customers and staff from and other departments in person, email or over telephone concerning procedures for obtaining a business tax receipt and information regarding city, county and state business tax receipt requirements.
- Refers customers to appropriate City, County, State, and Federal agencies for further assistance in meeting requirements to apply for a business tax receipt.
- Verifies information provided in applications and supporting documentation through State and local database.
- Files and maintains records.
Permit Clerk
City Of Homestead
Homestead, FL
08.2021 - 09.2022
- Processes permits - receives permit applications and verifies all information necessary for plan review and fee determination; routes to inspectors for review and fee calculation; issues permit number; prepares files, cards, and fee receipts.
- Assists plan examiners and inspectors in the flow of the plan review and inspection processes.
- Assists in the scheduling of inspections as applicable.
- Inputs documents and maintains electronic permit records. Assists customers in a friendly, courteous, professional manner using clear oral and written business communications.
- Provides information to home owners,developers, contractors and the general public on building issues, property information, procedures, and ordinances.
- Assists with administrative tasks in the department, such as answering emails, phone calls, serving customers, scanning, filing and records retention.
- Provides assistance to Sr. Permit Clerk, Inspectors, Building Official, Assistant Director, and Director.
Senior Permit Clerk & Supervisor
CAP Government
Cutler Bay, FL
10.2006 - 08.2021
- Provides information and guidance to the general public regarding application procedures for all types of building permits.
- Reviews permit applications for provisions of all required information and/or documentation.
- Distributes applications for necessary reviews.
- Monitors progress of permit review.
- Verifies completion of all required reviews, and notifies applicant of approved permit.
- Serves as liaison between reviewing agencies and applicant.
- Assists in the scheduling of inspections as applicable.
- Tracks permit through inspection process to advise customer of status, problems, and final approval.
- Maintains building permit packets with detailed files of official records pertaining to the process.
- Addresses public records requests.
- Answers phones and assists customers at the counter.
- Handles customer questions and issues regarding permit requirements; refers technical questions to appropriate staff, and advises customer of action taken as necessary.
- Provides assistance to Inspectors, Building Official, Director, Manager as needed.
- Monthly report for Miami Dade and State.
Education
High School Diploma -
American Academy of Pinecrest
Miami, FLSkills
Multitasking
Ability to quickly and independently learn new software
Knowledge of building permitting policies and procedures
Team work
Customer service
Timeline
Business Tax Receipt Officer
City Of Homestead
09.2022 - Current
Permit Clerk
City Of Homestead
08.2021 - 09.2022
Senior Permit Clerk & Supervisor
CAP Government
10.2006 - 08.2021
High School Diploma -
American Academy of Pinecrest