Adriana Morales
Duncanville,TX
Summary
Highly-motivated and customer-focused individual with 10+ years experience, seeking a position in a reputable organization to expand my training and problem solving skills. Possess an in-depth understanding of product and service information to offer knowledgeable and educated responses to customer inquiries.
Overview
9
9
years of professional experience
Work History
Retail Sales Associate
Armstrong McCall Beauty Supply
Duncanville, TX
05.2023 - Current
- Greet customers upon entering the store and provide assistance.
- Assess customer product needs and interests in order to best recommend suitable items.
- Cleaned shelves, counters and tables to maintain organized store.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
Inside Sales Representative
CSC ServiceWorks
Irving, TX
04.2018 - 10.2022
- Listened to customer needs to identify and recommend best products and services.
- Monitored competitor activities and recommended changes accordingly.
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
- Collaborated with other departments to ensure successful implementation of sales initiatives.
- Prepared weekly reports summarizing sales activities, forecasts and performance metrics.
Collections Agent
CSC ServiceWorks
Irving, TX
10.2014 - 03.2018
- Administered delinquency cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation.
- Recovered lost revenue by persistently reaching out to customers with past due accounts.
- Negotiated payment arrangement on 60-90 days overdue accounts to resolve delinquency.
- Initiated repossession process or service disconnection upon failure of other collection methods.
Skills
- Excellent customer service, communication, reconciliation and problem solving skills
- Multi-tasker in fast paced call center environment
- Self Motivated and team oriented
- Windows/ MS office proficiency
- Active listener
- Bilingual in English/Spanish
Timeline
Retail Sales Associate
Armstrong McCall Beauty Supply
05.2023 - Current
Inside Sales Representative
CSC ServiceWorks
04.2018 - 10.2022
Collections Agent
CSC ServiceWorks
10.2014 - 03.2018