Adriana M. Quattro
San Antonio,TX
Summary
Legal professional with experience supporting attorneys through legal research, case management, litigation support, and client relations across nonprofit and private practice environments. Skilled in drafting and reviewing legal documents, managing complex case files, coordinating with clients, and maintaining accuracy, confidentiality, and compliance in fast-paced legal settings. Recognized for strong organizational skills, attention to detail, and the ability to manage multiple priorities while delivering exceptional client service.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Paralegal / Director of Business Operations
ReliaBookkeeping
Queen Creek, AZ
02.2024 - Current
- Manage daily business operations supporting a portfolio of 10–15 small business clients, ensuring seamless communication, project coordination, and timely delivery of services.
- Serve as the primary point of contact for prospective and existing clients by conducting discovery calls, coordinating onboarding, scheduling meetings, and maintaining long-term client relationships.
- Develop and implement standard operating procedures (SOPs), internal workflows, and business processes that improve operational efficiency and support company growth.
- Draft and prepare professional business correspondence, client communications, policies, legal-related documentation, newsletters, and educational resources while maintaining accuracy and confidentiality.
- Lead marketing initiatives across social media, website, email marketing, and SEO by creating strategic content calendars, blogs, newsletters, and branded campaigns that strengthen client engagement and brand awareness.
- Monitor business performance through analytics, marketing metrics, and operational reporting to identify trends, optimize strategies, and support data-driven decision-making.
- Collaborate directly with executive leadership on strategic planning, business development initiatives, client experience improvements, and implementation of new systems and processes.
- Manage multiple concurrent projects and client deliverables while consistently meeting deadlines in a fast-paced, client-focused environment.
- Coordinate website management, content optimization, and SEO initiatives, including blog publishing, metadata, and digital content updates to improve online visibility.
- Utilize platforms including QuickBooks Online, Xero, GoHighLevel, Canva, Google Workspace, Microsoft Office, and Planoly to support business operations, client communications, and marketing initiatives.
Paralegal
Community Legal Services
Phoenix, AZ
06.2024 - 05.2025
- Managed an active caseload of approximately 10–15 client matters, conducting intake interviews, maintaining case files, tracking deadlines, and coordinating ongoing client communications.
- Conducted legal research to support case strategy, attorney preparation, and compliance with applicable federal, state, and local laws and regulations.
- Drafted, reviewed, and proofread pleadings, motions, discovery requests, legal correspondence, and supporting documentation while ensuring accuracy and adherence to court deadlines.
- Assisted attorneys with trial preparation by organizing case files, compiling exhibits, preparing trial binders, and maintaining litigation materials for hearings and court proceedings.
- Managed client communications by providing case updates, gathering supporting documentation, scheduling appointments, and maintaining professional relationships throughout the legal process.
- Assisted attorneys with discovery by preparing responses, organizing supporting documentation, and coordinating information requests to facilitate litigation.
- Maintained organized case files and confidential legal records while utilizing Legal Server, Microsoft Office, and Google Workspace to ensure accurate documentation, efficient case management, and compliance with legal and ethical standards.
- Participated in community outreach and legal education initiatives throughout Maricopa County to increase awareness of tenant rights and available legal resources.
- Collaborated with attorneys, court personnel, community partners, and external agencies to coordinate case activities, facilitate communication, and support positive client outcomes.
Paralegal
Harrison Law PLLC
Gilbert, AZ
08.2023 - 05.2024
- Managed client intake and supported a caseload of approximately 15–20 active client matters, coordinating consultations, maintaining case records, and ensuring timely communication throughout the legal process.
- Served as the primary point of contact for prospective and existing clients by scheduling consultations, responding to inquiries, collecting documentation, and delivering exceptional client service.
- Coordinated attorney calendars, consultations, mediations, arbitration appointments, and monthly meetings while managing scheduling logistics and maintaining accuracy across multiple priorities.
- Verified legal insurance eligibility and benefits with providers including MetLife, ARAG, and CLC, ensuring accurate coverage verification and timely client support.
- Drafted, reviewed, and proofread legal documents, client correspondence, forms, and professional communications while maintaining confidentiality and attention to detail.
- Assisted attorneys with Judge Pro Tem proceedings, arbitration matters, document preparation, and case organization to support efficient legal operations.
- Managed the firm's website content, online profiles, and monthly email marketing campaigns, strengthening brand visibility and client engagement through strategic communications.
- Created, maintained, and updated legal forms, client records, and internal documentation using Clio Grow, Microsoft Office, WordPress, Elementor, and Google Workspace to improve workflow efficiency and document management.
- Collaborated with attorneys, clients, insurance providers, and external stakeholders to ensure seamless communication, efficient case coordination, and a high standard of client services.
- Reviewed case files to identify pertinent information, enhancing overall case strategy and attorney preparedness.
- Conducted legal research to support case preparation and ensure compliance with regulations.
Education
Master of Science - Forensic Psychology
Arizona State University
Tempe, AZ08.2024
Bachelor of Arts - Psychology
Cleveland State University
Cleveland, OH12.2021
Skills
Legal research
Proficient in MS office & Google
Case management
Client communication
Document drafting
Document preparation
Calendar management
Research and data collection
Administrative support
Legal writing
Proofreading
Attorney support
File organization
Court filing
Discovery management
Certification
- Arizona Notary Public (Commissioned)
Accomplishments
- Supported attorneys in managing 35+ active client matters across nonprofit, private practice, and business environments.
- Successfully managed client intake, case coordination, legal research, and litigation support while maintaining strict confidentiality and attention to detail.
Judicial Observation Experience
Girard Municipal Court
Judge Jeffrey D. Adler | June 2022
- Observed courtroom proceedings involving civil and criminal matters while gaining insight into judicial decision-making, courtroom procedures, and litigation strategy.
- Shadowed Judge Jeffrey D. Adler and court personnel to develop an understanding of courtroom operations, case management, and judicial processes.
Timeline
Paralegal
Community Legal Services
06.2024 - 05.2025
Paralegal / Director of Business Operations
ReliaBookkeeping
02.2024 - Current
Paralegal
Harrison Law PLLC
08.2023 - 05.2024
Bachelor of Arts - Psychology
Cleveland State University
Master of Science - Forensic Psychology
Arizona State University