Adriana Murillo
Fort Worth
Summary
Positive banking professional with a strong work ethic and exceptional customer service skills, honed at Prosperity Bank. Proven ability to streamline operations and enhance client trust through compliance with banking regulations. Bilingual in Spanish, with a keen attention to detail and a commitment to fostering positive relationships in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Teller/Bank Officer
Prosperity Bank
02.2021 - Current
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Collaborated with various departments to ensure smooth transactions for high-value clients, strengthening client trust in the institution.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Oversaw daily cash management functions, ensuring accuracy and security in all transactions conducted at the branch level.
Assistant Manager
Family Dollar
03.2019 - 02.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Carhop Server
Sonics Drive In
08.2017 - 03.2019
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
Education
Associate of Arts - Business
Tarrant County College
Fort Worth, TXSkills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Reliable and responsible
- Compliance, banking laws, and regulations
- Conflict resolution techniques
- Spanish speaking
- MS office proficient
- Attention to detail
Timeline
Teller/Bank Officer
Prosperity Bank
02.2021 - Current
Assistant Manager
Family Dollar
03.2019 - 02.2021
Carhop Server
Sonics Drive In
08.2017 - 03.2019
Associate of Arts - Business
Tarrant County College
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