Adriana Navarro
Cypress,TX
Summary
Customer service professional with extensive experience across various industries. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Specializes in quality, speed, and process optimization to drive company success. Strong work ethic and adaptability, with exceptional interpersonal skills and a track record of quickly mastering new challenges.
Overview
12
12
years of professional experience
Work History
ECSE Teacher Assistant
Willbern Elementary School
Cypress, Texas
08.2025 - Current
- Facilitated group activities to enhance social skills and foster teamwork among students.
- Collaborated with teachers and parents to support student development and track progress.
- Implemented behavior management strategies to create a positive classroom environment.
- Provided professional development workshops for staff on early childhood education methods.
Billing Administrator
Nostalgic Eyecare
Philadelphia, PA
01.2023 - 01.2026
- Leveraged integrated billing software to submit accurate claims.
- Reviewed and processed customer invoices, ensuring the accuracy of the data entered into the billing system.
- Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
- Cross-referenced orders with invoices for accuracy during billing processes. and recorded required information.
- Performed financial calculations for amounts due, interest charges, and balances.
- Received and recorded cash, checks, and transfers.
Customer Experience Agent
Percepta
HOUSTON, TX
11.2021 - 07.2023
- Addressed escalated customer service issues from sales and service teams, strengthening customer relationships
- Resolved product and service concerns, improving customer retention and supporting sales growth
- Performed clerical tasks, including filing, faxing documents, and creating customer databases, to streamline operations
TEACHER
BRIGHT HORIZONS CHILDCARE
BROOKLYN, NY
07.2019 - 03.2020
- Developed and delivered integrated lessons that aligned with national standards, enhancing student engagement.
- Collaborated with teachers, administrators, and parents to support student progress toward learning objectives.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
CALL CENTER AGENT/LEASING CONSULTANT
JACK PARKER CORPORATION
QUEENS, NY
04.2017 - 08.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services, using phone calls, text messages, emails, and/or a live chat system to bring them into the properties for a tour.
- Executed CRM tasks to maintain customer records and enhance service quality. to uphold quality assurance and enhance customer satisfaction.
- Documented tenant inquiries and feedback, entering service delivery suggestions in company database for future improvements.
- Prepared vacancy listings and coordinated with brokers to align on property details.
RECEPTIONIST
DRYBAR HAIR SALON
MANHATTAN, NY
10.2015 - 06.2017
- Answered central telephone system, welcomed patrons at front desk, and facilitated check-in through friendly engagement.
- Confirmed appointments and updated client records while maintaining clear communication with clients.
- Managed office inventory and restocked supplies, ensuring timely submission of purchase orders to meet operational needs.
- Prepared daily shift close reports and balanced the cash register to accurately reflect all transactions.
Data Entry Clerk
Accurate Communications
BROOKLYN, NY
10.2013 - 02.2015
- Reduced data errors by 96% by managing multi-step QA process while arranging production schedules to focus and guide data management team
- Checked data files for accuracy before entry to ensure quality control and uphold high data standards.
- Entered numerical data into databases quickly and accurately using 10-key pad to support data integrity.
- Scanned documents and archived in database to maintain essential organizational records.
Education
Certificate - Medical Records
University of Phoenix
Tempe, AZ09.2025
Empire Beauty School
Manhattan, NY03.2015
HIGH SCHOOL DIPLOMA -
WOODBRIDGE SENIOR HIGH SCHOOL
WOODBRIDGE, VA06.2008
Bachelor of Science -
University of Phoenix
Tempe, AZSkills
- Data management
- Customer service
- Classroom management
- Financial reconciliation
- Professional development
- Behavior management
Timeline
ECSE Teacher Assistant
Willbern Elementary School
08.2025 - Current
Billing Administrator
Nostalgic Eyecare
01.2023 - 01.2026
Customer Experience Agent
Percepta
11.2021 - 07.2023
TEACHER
BRIGHT HORIZONS CHILDCARE
07.2019 - 03.2020
CALL CENTER AGENT/LEASING CONSULTANT
JACK PARKER CORPORATION
04.2017 - 08.2019
RECEPTIONIST
DRYBAR HAIR SALON
10.2015 - 06.2017
Data Entry Clerk
Accurate Communications
10.2013 - 02.2015
Certificate - Medical Records
University of Phoenix
Empire Beauty School
HIGH SCHOOL DIPLOMA -
WOODBRIDGE SENIOR HIGH SCHOOL
Bachelor of Science -
University of Phoenix