Adriana Navarro
Cypress
Summary
Dedicated professional skilled in customer service, data management, and financial reconciliation. Proven ability to resolve discrepancies and enhance student development through effective behavior management.
Overview
13
13
years of professional experience
Work History
ECSE Teacher Assistant
Willbern Elementary School
Cypress
07.2025 - Current
- Supported classroom instruction and student development through effective behavior management and collaborative activities that fostered a positive learning environment.
- Collaborated with teachers and parents to track and enhance student progress, ensuring personalized support for individual learning needs.
Billing Administrator
Nostalgic Eyecare
Philadelphia
12.2022 - 01.2026
- Processed medical billing claims and customer invoices, ensuring accuracy to support timely reimbursements.
- Resolved billing discrepancies and performed financial calculations to uphold financial integrity.
- Maintained detailed records of payments, balances, and transactions to facilitate accurate reporting.
Customer Experience Agent
Percepta
HOUSTON
10.2021 - 06.2023
- Enhanced customer satisfaction and retention by effectively resolving issues.
- Resolved escalated customer service issues, ensuring consistent support across channels.
- Managed customer databases and documentation to maintain accuracy and accessibility.
TEACHER
BRIGHT HORIZONS CHILDCARE
BROOKLYN
06.2019 - 02.2020
- Developed and delivered engaging, age-appropriate lessons aligned with educational standards to enhance student learning.
- Fostered positive classroom environments using effective behavior strategies that promoted student engagement and learning.
- Collaborated with parents and staff to create comprehensive support plans for student development.
CALL CENTER AGENT/LEASING CONSULTANT
JACK PARKER CORPORATION
QUEENS
03.2017 - 07.2019
- Managed CRM records and coordinated property tours to enhance customer engagement.
- Captured tenant feedback and service requests to inform management decisions and improve tenant satisfaction.
- Delivered customer support through phone, email, and chat, ensuring timely resolutions to inquiries.
RECEPTIONIST
DRYBAR HAIR SALON
MANHATTAN
09.2015 - 05.2017
- Coordinated front desk operations, scheduling appointments, and maintaining client records to ensure smooth office functioning.
- Reviewed and reconciled daily cash reports for accuracy while managing office supply inventory.
Data Entry Clerk
Accurate Communications
BROOKLYN
09.2013 - 01.2015
- Entered and verified data, ensuring high accuracy for reliable reporting.
- Implemented quality control processes that minimized data errors.
Education
Certificate - Medical Records
University of Phoenix
Tempe, AZHIGH SCHOOL DIPLOMA -
WOODBRIDGE SENIOR HIGH SCHOOL
WOODBRIDGE, VABachelor of Science -
University of Phoenix
Tempe, AZSkills
- customer service & client relations
- Data entry and record management
- Billing and financial reconciliation
- Classroom and behavior management
- CRM and administrative support
Education and Training
other
Timeline
ECSE Teacher Assistant
Willbern Elementary School
07.2025 - Current
Billing Administrator
Nostalgic Eyecare
12.2022 - 01.2026
Customer Experience Agent
Percepta
10.2021 - 06.2023
TEACHER
BRIGHT HORIZONS CHILDCARE
06.2019 - 02.2020
CALL CENTER AGENT/LEASING CONSULTANT
JACK PARKER CORPORATION
03.2017 - 07.2019
RECEPTIONIST
DRYBAR HAIR SALON
09.2015 - 05.2017
Data Entry Clerk
Accurate Communications
09.2013 - 01.2015
Certificate - Medical Records
University of Phoenix
HIGH SCHOOL DIPLOMA -
WOODBRIDGE SENIOR HIGH SCHOOL
Bachelor of Science -
University of Phoenix