Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Expanded Functions Dental Assistant
West Melbourne Dentist
04.2024 - 2025
Prepared treatment rooms with necessary instruments and materials for efficient workflow.
Assisted in patient management and ensured comfort during dental procedures.
Collaborated with dentists to develop tailored treatment plans for patients.
Educated patients on post-operative care and oral hygiene best practices.
Implemented improved scheduling processes that enhanced patient flow efficiency.
Contributed to a positive patient experience by effectively addressing concerns and answering questions about dental treatments.
Ensured positive and welcoming environment for patients by meticulously maintaining cleanliness and organization of reception area.
Administrative Assistant
River Oak Dental
03.2023 - 02.2024
Managed patient scheduling and coordinated appointments to optimize office workflow.
Handled incoming calls and responded to inquiries, enhancing patient communication and satisfaction.
Organized office supplies and maintained inventory levels to ensure operational efficiency.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Scheduling Coordinator / Front Office Assistant
Solid Bite
09.2022 - 03.2023
Coordinated daily scheduling for multiple departments to optimize resource allocation.
Managed appointment confirmations and reminders to enhance client communication.
Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
Office Coordinator / Administrative Assistant
Princeton Restorative & Implant Dentistry
04.2015 - 08.2022
Managed front office operations including appointment scheduling, patient intake, and client communication.
Created and maintained paper and digital filing systems for efficient recordkeeping.
Handled sensitive documentation and maintained strict confidentiality protocols.
Monitored inventory and coordinated office supply orders to prevent shortages.
Trained and supervised front desk staff, ensuring alignment with organizational goals.
Organized staff meetings, prepared reports, and coordinated schedules.
Processed accounts payable and receivable, balancing daily transactions.
Administrative Support Specialist
Education
Associate Degree - Medical Assisting & Administrative Technology