Adriana Ortiz
Owensboro,KY
Summary
Hardworking business administration graduate with experience in retail and the food service industry. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Strives to build customer relationships and loyalty through every interaction.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Latinus 1 Stop
Owensboro, KY
01.2022 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Catering Server
Real Hacienda Mexican Restaurant
Owensboro, KY
06.2015 - 09.2023
- Provided friendly, courteous service to create memorable moments for guests.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Utilized proper food handling techniques to establish safety and quality of food served.
Sales Lead
American Eagle Outfitters, Inc
Owensboro, KY
10.2018 - 06.2021
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Completed store opening and closing procedures.
- Increased sales and customer satisfaction through personalized servicing.
Fragrance Sales Associate
Macy's Department Store
Owensboro, KY
09.2017 - 03.2018
- Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Bachelor of Science - Business Administration
Kentucky Wesleyan College
Owensboro, KY05.2021
Skills
- Guest Satisfaction
- Store Opening and Closing Procedures
- Employee Motivation
- Customer Service
- Retail Store Traffic
Timeline
Assistant Manager
Latinus 1 Stop
01.2022 - 09.2023
Sales Lead
American Eagle Outfitters, Inc
10.2018 - 06.2021
Fragrance Sales Associate
Macy's Department Store
09.2017 - 03.2018
Catering Server
Real Hacienda Mexican Restaurant
06.2015 - 09.2023
Bachelor of Science - Business Administration
Kentucky Wesleyan College