Adriana Owens
Bennett,CO
Summary
Dynamic Patient Care Coordinator with extensive experience at ICON Eyecare, excelling in patient advocacy and referral management. Proven ability to enhance patient satisfaction through effective communication and meticulous EMR documentation. Skilled in insurance verification and appointment scheduling, consistently achieving high performance metrics while ensuring optimal patient experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
ICON Eyecare
Denver, CO
07.2024 - Current
- Managed referral intake and ensured accurate documentation in patient records.
- Responded to questions and managed requests for improved patient contentment.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Resolved patient issues with expert and courteous assistance.
- Performed data entry accurately into the practice's EMR system as needed.
- Scheduled evaluation for patients.
- Processed patient referrals and insurance verifications.
- Handled incoming calls efficiently.
- Handled email and fax correspondence efficiently.
- Ensured optimal patient experience.
Patient Line Rep
UC Health
Aurora , CO
02.2024 - 07.2024
- Handled inbound calls efficiently.
- Addressed concerns of patients via telephone communication.
- Handled patient medication refill requests.
- Transferred queries to nurse line when appropriate.
- Arranged patient appointments with dermatology and Transplant departments.
- Efficiently coordinated with supervisor and teammates.
- Meeting performance metrics.
- Ensured documentation within EMR systems.
Claims Representative & Customer Service
Senior Benefit services
Aurora, CO
09.2021 - 02.2024
- Supported filing of final expense, Medicare Advantage, or supplement, and hospital indemnity claims.
- Sent documentation via postal service.
- Addressed client inquiries promptly and provided regular updates on claims.
- Maintained accurate documentation in company records.
- Reaching out to insurance carriers when needed.
- Assisting in updating the client’s address or information to insurance carriers.
- Gained extensive knowledge of benefits offered through client policies.
- Handled inquiries from clients through telephone conversations and electronic mail.
- Handled client concerns with professionalism, achieving swift resolutions for diverse assistance needs.
Medical Assistant
Brindha Suresh MD Internal Med
Auro, CO
11.2019 - 06.2021
- Rooming patients.
- Collected essential health information including chief complaint.
- Conducted blood draws, urine dip tests and ensured accurate labeling of specimens.
- Coordinated orders for imaging.
- Facilitated communication with doctors for refill authorization.
- Managed inventory of medical supplies.
- Conducted routine ear lavages.
- Submit the patient referral to a specialist for the provider.
- Charting in EMR.
- Handled inbound patient calls.
- faxes
- injections
- Facilitated coordination between medical representatives and providers.
Education
Some College (No Degree) - Medical Assistant
Pima Medical Institute
Aurora, CO05-2019
High School Diploma -
Eaglecrest Highschool
Centennial, CO05-2016
Skills
- Patient coordination
- Referral management
- Insurance verification
- EMR documentation
- Appointment scheduling
- Patient advocacy
- Customer service
- Data entry
- Critical thinking
- Office administration
- Medical terminology
- Verbal and written communication
- Attention to detail
- Documentation
Languages
Spanish
Native/ Bilingual
Certification
- Certificate of Medical Assistant
References
References available upon request.
Timeline
Patient Care Coordinator
ICON Eyecare
07.2024 - Current
Patient Line Rep
UC Health
02.2024 - 07.2024
Claims Representative & Customer Service
Senior Benefit services
09.2021 - 02.2024
Medical Assistant
Brindha Suresh MD Internal Med
11.2019 - 06.2021
Some College (No Degree) - Medical Assistant
Pima Medical Institute
High School Diploma -
Eaglecrest Highschool
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