LaKeisha Lang
Ellenwood,GA
Summary
Dynamic healthcare professional skilled in patient coordination, electronic health records, and customer service. Proven ability to manage patient flow and maintain accurate documentation, contributing to improved operational efficiency and patient engagement.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Patient Care Coordinator
Emory Brain Health Center
Atlanta, GA
04.2025 - Current
- Communicated with healthcare providers to ensure continuity of patient care.
- Identified patient needs for resources, including home health aides and durable medical equipment suppliers, to facilitate appropriate care.
- Maintained accurate patient records in electronic health record system to support effective care coordination.
- Assisted with patient intake by collecting medical histories and insurance information.
- Addressed patient inquiries and concerns to improve satisfaction and engagement at center.
Lead Patient Access Representative
Emory University Hospital
Atlanta, GA
08.2023 - 04.2025
- Developed and maintained relationships with physicians, hospital staff, insurance companies, and other healthcare organizations to facilitate the registration process.
- Managed patient check-in processes and verified insurance information.
- Coordinated with medical staff to streamline patient admissions.
- Collaborated with departments to enhance patient flow efficiency.
- Educated patients on hospital services and financial policies.
- Trained new staff on access protocols and system navigation.
- Utilized electronic health record systems for accurate data entry.
- Maintained confidentiality of patient information in compliance with regulations.
Medical Billing Specialist
Baptist Health Medical Center
Little Rock, AR
09.2021 - 05.2023
- Reviewed patient accounts for accuracy and completeness.
- Processed medical claims using electronic billing systems.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Resolved billing discrepancies through detailed investigation.
Education
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL12-2027
Skills
- Patient coordination
- Patient care advocacy
- Healthcare operations management
- Patient admission coordination
- Insurance verification
- Health records management
- Healthcare documentation
- Data accuracy
- Patient flow optimization
- Appointment scheduling
- Healthcare regulations
- HIPAA compliance
- Medical terminology
- Customer service
- Attention to detail
- Communication skills
- Verbal and written communication
- Schedule management
- Patient scheduling
Certification
- CPAR
- CHAA
Timeline
Patient Care Coordinator
Emory Brain Health Center
04.2025 - Current
Lead Patient Access Representative
Emory University Hospital
08.2023 - 04.2025
Medical Billing Specialist
Baptist Health Medical Center
09.2021 - 05.2023
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy