Adriana Pena
Glade Spring,VA
Summary
- Commercial cleaning
- Safety compliance
- Chemical handling
- Equipment operation
- Room sanitation
- Guest service
- Team collaboration
- Quality assurance
- Problem solving
- Effective communication
- Attention to detail
- Home safety management
- Laundry cleaning
- Clothes laundering
- Carpet vacuuming
- Polishing surfaces
- Safe chemical handling
- Deep cleaning expertise
- Housekeeping
- Window cleaning
- Safe cleaning with chemicals
- Bathroom sanitation
- Household management
- Dusting techniques
- Kitchen cleaning
- Cleaning and sanitization
Overview
3
3
years of professional experience
2005
2005
years of post-secondary education
1
1
Certification
Work History
House Cleaner
Ballad Health
Abingdon, Virginia
03.2022 - 07.2025
- Cleaned and sanitized patient rooms following health and safety protocols.
- Maintained cleanliness of common areas, ensuring a welcoming environment.
- Used commercial cleaning equipment and supplies effectively for various surfaces.
Housekeeping Room Attendant
Ballad Health
Abingdon
03.2022 - 07.2025
- Cleaned and sanitized guest rooms according to established standards.
- Inspected rooms for maintenance issues and reported them promptly.
- Organized and stocked cleaning supplies in designated areas.
- Managed laundry operations, ensuring timely washing and folding of linens.
- Collaborated with team members to maintain high cleanliness standards.
- Maintained inventory records for cleaning products and equipment usage.
- Followed safety protocols while using cleaning chemicals and equipment.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Assisted guests with requests for additional amenities or services.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Removed trash from rooms and replaced liners to wastebaskets.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Inspected all assigned rooms upon completion of cleaning duties.
- Replaced dirty linens with clean items according to established standards of quality control.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Communicated effectively with team members about daily assignments and task progress.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Removed trash, recycling and linens from rooms to transport to designated areas.
- Replenished room amenities according to established guidelines.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Interacted pleasantly with clients and guests when performing daily duties.
- Followed safety procedures when using chemical cleaners and power equipment.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
- Responded promptly to requests from guests and other departments.
- Provided guests with information on hotel services and room features.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Organized storage areas for efficient access to materials and supplies.
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Mapped out daily cleaning work assignments by assessing vacant room roster.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Kept up-to-date records of items cleaned in each room.
- Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
- Operated shampooer and vacuum cleaner to clean rugs, carpets and upholstered furniture.
- Participated in regular training sessions related to hospitality industry trends and best practices.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
- Organized supplies for use based on expected customer needs.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Assisted in laundry operations when needed by sorting linens and loading machines.
- Ensured compliance with health regulations regarding sanitation procedures.
- Stocked linen closets with appropriate supplies for housekeeping staff use.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
- Responded promptly to guest requests for additional supplies or services.
- Collaborated with team members to ensure timely completion of assigned tasks.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Communicated with customers about requests for additional supplies or cleaning services.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Communicated with maintenance team on damages to repair.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Checked inventory for required supplies and made lists for needed cleaning products.
Education
Home School
Glade Spring, VASkills
- Commercial cleaning
- Safety compliance
- Chemical handling
- Equipment operation
- Room sanitation
- Guest service
- Team collaboration
- Quality assurance
- Problem solving
- Effective communication
- Attention to detail
- Home safety management
- Laundry cleaning
- Clothes laundering
- Carpet vacuuming
- Polishing surfaces
- Safe chemical handling
- Deep cleaning expertise
- Housekeeping
- Window cleaning
- Safe cleaning with chemicals
- Bathroom sanitation
- Household management
- Dusting techniques
- Kitchen cleaning
- Cleaning and sanitization
Languages
Spanish
Native/ Bilingual
Certification
- Certifícate of Appereciation
Affiliations
- Cleaning
- Cooking
- Gardening
Timeline
House Cleaner
Ballad Health
03.2022 - 07.2025
Housekeeping Room Attendant
Ballad Health
03.2022 - 07.2025
Home School