Adriana Perez
City Of Industry,CA
Summary
A responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Human Resources Assistant
Home Depot
El Monte, CA
06.2024 - Current
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Provided HR policy guidance and interpretation to employees and management, ensuring consistent application.
- Scheduled over 250 employees weekly
Service Desk Associate
Home Depot
El Monte, CA
07.2023 - Current
- Engaged in user support interactions via telephone, chat and email platforms.
- Discussed customer concerns regarding product usage, billing to promote improved user experience.
- Developed comprehensive knowledge of company products and services to better assist customers with their inquiries.
- Collaborated with team members to address complex technical issues, resulting in higher customer satisfaction rates.
People Operations Manager
McDonald's Restaurant
Rowland Heights, CA
03.2020 - 12.2023
- Collaborated with department heads to create job descriptions and performance expectations that aligned with company objectives and industry standards.
- Managed benefits administration tasks, ensuring accurate record-keeping and timely processing of enrollments, changes, and terminations.
- Enhanced overall workplace safety by conducting risk assessments, implementing safety protocols, conducting regular drills.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Assistant Manager
McDonald's Restaurant
Rowland Heights, CA
11.2019 - 12.2023
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Associate of Science - Business Administration And Management
Mt San Antonio College
Walnut, CA06.2024
Skills
- Administrative Skills
- Office Administration
- Payroll Processing
- Maintaining files
- Scheduling
- Employee Relations
Languages
Spanish
Native or Bilingual
Timeline
Human Resources Assistant
Home Depot
06.2024 - Current
Service Desk Associate
Home Depot
07.2023 - Current
People Operations Manager
McDonald's Restaurant
03.2020 - 12.2023
Assistant Manager
McDonald's Restaurant
11.2019 - 12.2023
Associate of Science - Business Administration And Management
Mt San Antonio College