Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adriana Landin

Slaton,TX

Summary

Experienced senior lead teller with over 3 years of experience at PlainsCapital Bank. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Since working as a lead, Hilltop Holdings has given the branch consecutive "A" grades upon audits. I have also been made a mentor to help train newly hired employees.

Accommodating assistant branch manager dedicated to continuous improvement and establishing lasting banking relationships. Effective leader skilled at streamlining operations and increasing productivity. Offering 6 years of experience leading to management capacity within banking industry. Proficient in use of various software packages.

Overview

9
9
years of professional experience

Work History

Assistant Branch Manager

First Basin Credit Union
04.2022 - Current
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Demonstrated knowledge of branch financial products, loans and lines of credit.
  • Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
  • Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
  • Supervised team of 5 branch employees and made recommendations regarding performance evaluations.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.
  • Maximized efficiency through effective resource allocation and employee management.

Entry Level Officer

Lubbock County Detention Center
Lubbock, TX
08.2020 - 04.2022
  • Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
  • Guarded facility entrances to screen inmates, using x-rays and ION scanner devices.
  • Observed inmate behavior to prevent dangerous and inappropriate activities.
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Used JBK to document facility and prisoner information, including prisoner identification, charges and inmate disturbance incidents.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Created and maintained arrest files on all inmates processed through jail.
  • Received and inspected property and funds from inmates upon arrival.
  • Managed over 50 incoming calls from local officers/departments daily.
  • Followed established procedures to enter and process data correctly
  • Scanned documents and saved in database to keep records of essential organizational information

Senior Lead Teller

PlainsCapital Bank
Lubbock, Texas
07.2017 - 06.2020
  • Executed customer transactions, including deposits, withdrawals, money orders and checks
  • Identified sales opportunities and referred customers to branch partners in financial services
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions
  • Maintained balancing record with 97% rate of accuracy
  • Gathered and filed all paperwork that needed to be filed away for retention in timely manner
  • Maintained clean and safe working environment
  • Restocked materials teller stations

Floating Teller

Plains Capital Bank
5010 University Avenue, Texas
05.2016 - 07.2017
  • Organized, stocked and maintained teller window area
  • Cash/Deposit checks
  • Help customers with questions regarding their accounts, and inform customers of needed/wanted information regarding products
  • Manage money in efficient manner
  • Balance drawer daily
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions
  • Maintained balancing record with 97% rate of accuracy

Sales Representative

Rent A Center
Lubbock, TX
04.2015 - 04.2016
  • Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with 85% success rate
  • Prepared sales contracts
  • Helped merchandise floor stock
  • Accepted merchandise from warehouses and priced as needed
  • Managed money
  • Maintained clean working environment

Education

High School Diploma -

Monterey High School
Lubbock, TX
2010

Skills

  • Customer-oriented
  • Strong customer relations
  • Strong interpersonal skills
  • Accounting systems and software
  • Compliance, banking laws and regulations
  • Quick learner
  • Verbal communication skills
  • Accurate money handling

Timeline

Assistant Branch Manager

First Basin Credit Union
04.2022 - Current

Entry Level Officer

Lubbock County Detention Center
08.2020 - 04.2022

Senior Lead Teller

PlainsCapital Bank
07.2017 - 06.2020

Floating Teller

Plains Capital Bank
05.2016 - 07.2017

Sales Representative

Rent A Center
04.2015 - 04.2016

High School Diploma -

Monterey High School

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