ADRIANA REGIS DE FREITAS
Supervisor/Manager
Palo Alto,CA
Summary
Committed professional with experience in customer service and sales in the retail industry. Skilled in upselling, cross-selling, and merchandising. Highly organized and detail-oriented with excellent communication skills. Dynamic sales professional with a passion for client relationships and customer service. Possesses an entrepreneurial drive and enthusiasm for success, along my experience in the retail sector. leverage my abilities to successfully fill the Frequently praised for creative thinking by my role on your team. highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned Resourceful and results-driven with a passion for growth and efficiency to meet company needs.
Overview
9
9
years of professional experience
1
1
Supervisor Hobbs london
Work History
Hardware Sales Associate
Lowe's
04.2021 - 09.2023
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times.
- Utilized expert knowledge of hardware products to educate both customers and fellow associates on product offerings.
- Assisted customers in selecting the appropriate hardware products for their specific needs, resulting in higher customer satisfaction.
- Maintained a clean and organized store environment at all times, promoting a positive shopping experience for customers.
Supervisor/Sales Associate
Hobbs&london
03.2025 - Current
- Led sales team to achieve revenue targets through effective strategy execution and performance monitoring.
- Fostered strong customer relationships, resulting in improved client retention and satisfaction rates.
- Analyzed market trends to identify new business opportunities and optimize pricing strategies for competitive advantage.
- Developed and implemented training programs to enhance product knowledge and sales techniques among associates.
- Collaborated with marketing to design promotional campaigns that increased brand visibility and drove foot traffic.
- Assisted store manager in tracking sales data, analyzing trends, and making informed decisions about inventory levels based on demand forecasts.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Worked closely with the customer service team to address any returns or exchanges in a timely manner while maintaining satisfactory resolution for both parties.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Fulfillment Expert merchandiser, specialist
Macy's
04.2017 - 06.2021
- Perform customer pickup, including retrieving orders from our back storage and delivering them curbside to the customer
- Monitor alerts to ensure Ready On Time completion of Buy Online Pick Up In Store (BOPS) orders
- Choice of goods not found to improve
- Expedite legacy orders to improve shipping speed to customers.
- Increased overall store performance with consistent attention to detail in visual merchandising efforts.
- Regularly checked top-selling merchandise lists and worked with managers to promote merchandise of interest to optimize sales.
- Monitored slow-selling merchandise and placed top sellers on display in prominent areas.
- Improved product visibility by creating eye-catching merchandise displays.
- Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
Delivery Courier
Nordstrom
01.2017 - 01.2019
- Collaborated with cross-functional teams across multiple sites to ensure all fulfillment needs were met in a timely manner
- Created reports on order fulfillment performance metrics such as cost per order, turnaround time
- Trained new team members on proper use of equipment and safety protocols within the warehouse environment
- Assisted in developing strategies for improving operational efficiency through automation processes
- Processed orders with accuracy and speed, ensuring timely delivery of goods
- Monitored customer feedback data to identify areas for improvement in the fulfillment process
- Evaluated current procedures for potential improvements in efficiency or cost savings opportunities
- Developed and implemented efficient inventory management systems to reduce stock-outs and improve customer satisfaction
- Analyzed order history trends to forecast future demand for products
- Designed workflows that optimized storage space utilization while maximizing throughput capacity
- Coordinated with vendors, carriers, customers, and other departments to ensure smooth fulfillment operations
- Troubleshot complex technical problems related to the WMS software programming interface
- Managed returns process including restocking items into correct locations and issuing refunds when necessary
- Resolved issues related to shipping delays or incorrect orders quickly and efficiently.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Followed company policies and procedures during shift.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Streamlined package processing by organizing incoming parcels according to priority level and destination location.
Education
Bachelor of Arts (B.A.) -
Universidade Federal do Rio de Janeiro
Rio de janerio, Ca01.1998
Skills
- Product Sales merchandising
- Contract Preparation
- Customer Needs Assessment
- Order Processing
- Payment Processing
- Inventory Control
- Promotional support
- Sales Development
- Business Development
- Upselling
- Flexible Schedule
- Self-Checkout Assistance
- Complex Problem-Solving
- Persuasion techniques
- Sales trends
- Retail Store Operations
- Inventory Tracking
- Shipment Processing
- Cash Handling Accuracy
- Dispute Mediation
Personal Information
Title: SALESPERSON
References
References available upon request
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Professional Working
Timeline
Supervisor/Sales Associate
Hobbs&london
03.2025 - Current
Hardware Sales Associate
Lowe's
04.2021 - 09.2023
Fulfillment Expert merchandiser, specialist
Macy's
04.2017 - 06.2021
Delivery Courier
Nordstrom
01.2017 - 01.2019
Bachelor of Arts (B.A.) -
Universidade Federal do Rio de Janeiro